Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.64
Benefits
Medical
Dental
Vision
Life
Accident and disability
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k)
pension
flight privileges
Job Description
United Airlines is a leading American airline committed to connecting people and uniting the world through exceptional air travel experiences. Known for its extensive global route network, United Airlines offers passengers comfort, convenience, and reliability. As one of the largest and most respected airlines in the industry, United Airlines takes pride in its dedicated workforce and its culture of putting customers first. The company offers a robust benefits package that includes medical, dental, vision, life, accident and disability insurance, an employee assistance program, commuter benefits, paid holidays, paid time off, a 401(k) plan, pension, and exclusive flight privileges. These benefits... Show More
Job Requirements
- High School Diploma or equivalent experience
- proficient in English (written and spoken)
- computer literacy including keyboarding with accuracy and ability to learn airline-specific reservation and ticketing software
- at least one year experience in sales, customer contact, call center, or related customer service work preferred
- ability to work any shift within a 24-hour/7-day operation
- ability to sit and work at a computer for extended periods
- legally authorized to work in the US for any employer without sponsorship
- successful completion of interview
- reliable and punctual attendance
- agreement to follow all established United policies
- ability to pass a 10-year security background check
Job Qualifications
- High School Diploma or equivalent experience
- proficient in English (written and spoken)
- computer literacy including keyboarding with accuracy and ability to learn airline-specific reservation and ticketing software
- at least one year experience in sales, customer contact, call center, or related customer service work preferred
- ability to work any shift within a 24-hour/7-day operation
- ability to sit and work at a computer for extended periods
- legally authorized to work in the US for any employer without sponsorship
- successful completion of interview
- reliable and punctual attendance
- agreement to follow all established United policies
- ability to pass a 10-year security background check
- 2+ years of contact center and call center experience preferred
- 2+ years of customer service experience preferred
- experience in a fast-paced work environment preferred
- airport experience preferred
Job Duties
- Handle incoming phone calls that include booking itineraries and answering inquiries from customers
- resolve complex customer issues
- take calls in a fast-paced call center environment
- efficiently handle requests
- assist all customers including those with disabilities using United guidelines
- apply customer service and sales techniques to effectively address customer needs while using empathy to resolve customer issues
- maintain statistical excellence in all areas to support productivity goals
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: