Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.58
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines and Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a major American airline headquartered in Seattle, Washington, known for its extensive network of flights that span across the United States, Canada, Mexico, and Costa Rica. Established in 1932, Alaska Airlines has grown to become one of the most respected airlines in the industry, celebrated for its commitment to safety, customer service, and operational excellence. The airline operates with a mission to deliver exceptional flying experiences to every guest through kindness, reliability, and a personalized approach to travel. Alaska Airlines is part of a broader family, including Hawaiian Airlines, Horizon Air, and SkyWest, working collectively to provide... Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years customer service or community service experience
- must reside and work from a remote home office within the state designated in the posting at or before the time of application
- reliable and punctual attendance
- ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7 operation
- typing speed of at least 30 words per minute at an efficiency of 85 percent or better
- exceptional interpersonal and communication skills
- proficiency with computer programs including Microsoft Office
- ability to learn and adapt to changing technologies
- must be authorized to work in the U.S.
- minimum age of 18
Job Qualifications
- Two years of customer service or community service experience
- exceptional interpersonal skills including professional and pleasant phone demeanor
- clear, pleasant and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
- excellent communication skills including verbal, written, and listening
- demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications
- proven ability to continually learn and understand changing job-related policies, procedures, company products, services, and promotions
- ability to work in a process-oriented environment
- proficiency with general computer programs, keyboard skills, and Microsoft Office applications
- typing speed of at least 30 words per minute at an efficiency of 85 percent or better
- ability and willingness to work a flexible schedule including weekends, holidays, and overtime
- reliable and punctual attendance
- ability to communicate in English
- high school diploma or equivalent
- minimum age of 18
- authorization to work in the U.S.
- airline or travel industry experience preferred
- Spanish language proficiency preferred
Job Duties
- Perform a variety of guest service functions via multiple channels including answering incoming inquiries and matching the features and benefits of Alaska Airlines and Hawaiian Airlines to the needs of the guest
- answer guests' inquiries regarding all aspects of their travel on Alaska Airlines, Hawaiian Airlines, Horizon Air and travel partners
- make new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery
- assist guests with technical website and mobile navigation needs
- handle guests' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution
- operate within a variety of complex computerized systems to assist guests and daily operations
- proactively create a positive service-oriented environment for guests
Job Location
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