Reservations Coordinator Executive Services

The Ritz-Carlton, a prestigious luxury hotel brand under the Marriott International umbrella, is widely recognized for delivering exceptional and memorable guest experiences worldwide. With more than 100 award-winning hotels globally, The Ritz-Carlton prides itself on its dedication to providing impeccable service, comfort, and care to each guest. As a leader in the luxury hospitality industry, the brand's success is rooted in its culture of empowering employees to be creative, kind, and compassionate, which allows the team to continuously uphold and exceed its renowned "Gold Standards." These standards serve as a foundation for daily operations and embody The Ritz-Carlton's commitment to making every day better than the last. Employees at The Ritz-Carlton are inspired to embrace the employee promise, service values, and credo, cultivating an environment of pride in their work and their teams.

The role being offered is a part-time, non-management Reservations Specialist position located at 10 Avery Street, Boston, Massachusetts. This role is pivotal in ensuring flawless reservation processing for guests, handling all communication related to room bookings, modifications, cancellations, and special requests. With a competitive pay rate of $34.20 per hour, this position requires individuals who are detail-oriented, customer-focused, and skilled in hospitality sales techniques to maximize revenue opportunities.

The primary responsibilities include processing room reservations across multiple channels such as phone, fax, and email while identifying guest needs, determining appropriate room types, verifying availability and rates, and clearly communicating policies including guarantees, special rates, and cancellation terms. The Reservations Specialist will also handle VIP guest reservations with particular attention, utilize reservation systems proficiently to manage data accurately, and coordinate with relevant departments to resolve any booking issues. Group reservations must be carefully managed through proper room blocking, inventory control, and meticulously organized documentation to ensure seamless group accommodation experiences.

In addition to operational tasks, the role embodies the spirit of exceptional customer service by warmly welcoming guests, anticipating and addressing their needs, and maintaining a professional appearance consistent with company standards. Effective communication skills are essential, especially in providing clear, professional language over the phone and in written correspondence. A collaborative attitude is encouraged, supporting coworkers and contributing to team goals. The position demands adherence to company policies, data confidentiality, quality assurance standards, and physical capability to handle light lifting as needed.

Joining The Ritz-Carlton team means becoming part of a legacy of luxury hospitality excellence and an inclusive workplace that celebrates diversity and unique backgrounds. Marriott International is committed to equal opportunity employment and actively fosters an accessible and welcoming environment for all associates. Employees benefit from a supportive culture that values teamwork, quality, and personal growth, ensuring they have opportunities to become the best version of themselves while contributing significantly to creating unparalleled guest experiences.