Reservations Agent, Alaska Collection

Pursuit is a dynamic and forward-thinking company specializing in attractions-led hospitality that connects people to iconic destinations through unforgettable, immersive experiences. With a portfolio that includes world-class hotels, lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing tours, and travel products, Pursuit highlights the unique beauty of premier locations such as Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavik, Costa Rica, Las Vegas, and Chicago. Listed publicly on the New York Stock Exchange under the symbol PRSU and a member of the S&P SmallCap 600 index, Pursuit is committed to generating consistent revenue and delivering value to its shareholders while fostering a vibrant, adventurous, and inclusive work culture.

At Pursuit, the work environment is designed to be a place where employees feel valued and supported, combining the elements of work and play to create fulfilling career paths. Team members enjoy access to a variety of benefits and perks, including free access to Pursuit attractions, discounts on hotel stays, dining, retail, and subsidized mental health resources. Employees are encouraged to bring their whole selves to work, collaborate with talented colleagues, and build lasting friendships, all while embracing the spirit of adventure and connection to the awe-inspiring destinations that Pursuit serves.

The role of a Reservations Agent for the 2026 Spring/Summer season offers an engaging opportunity to be an essential part of this dynamic team from April 1 to October 1. The Reservations Agent plays a pivotal role in making, maintaining, and changing reservations across all Banff Jasper Collection owned hotels, attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing. This role involves handling customer inquiries via phone, email, and chat with professionalism and a high standard of customer service.

Key responsibilities include qualifying and upselling potential clients, maintaining precise reservation data, assisting guests with questions, and building strong relationships with travel trade partners. Collaboration with Sales Managers on key accounts and Operations Supervisors ensures seamless service delivery. The ideal candidate will be a mature, independent worker with excellent communication skills, computer proficiency, and prior experience in sales or customer service environments. Knowledge of Maestro reservation software is considered an asset.

Starting wage for this role is $18.00, reflecting Pursuit's commitment to offering competitive compensation for valuable contributions. The company emphasizes honesty, integrity, and a collaborative spirit to uphold the highest professional standards. Employees must consent to a criminal record check to align with Pursuit's "Always Honest" commitment.

Overall, this position offers a rewarding experience within a globally recognized company where employees are inspired to live the #PursuitLife by turning everyday moments into memorable adventures and meaningful connections with iconic destinations.