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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.25 - $19.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hotel industry. The company holds a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. Alongside its strong foothold in the United States, Highgate is rapidly expanding in Europe, Latin America, and the Caribbean. Managing a portfolio of global properties with a combined asset value exceeding $20 billion and generating more than $5 billion in cumulative revenues, Highgate stands as a leader in hospitality management. Its expert guidance spans all stages of the... Show More
Job Requirements
- High school diploma or equivalent
- experience in a hotel or related field preferred
- strong communication skills
- ability to multitask and work in a fast-paced environment
- proficiency in reservation and booking software
- customer service orientation
- attention to detail
- ability to collaborate with different departments
Job Qualifications
- High school diploma or equivalent required
- experience in a hotel or a related field preferred
- college course work in related field helpful
Job Duties
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner
- answer guest inquiries about hotel services, facilities and hours of operation
- book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times
- up sell rooms when possible
- enter reservations into the computer according to standard operating procedures
- communicate and work closely with the Sales Department concerning group bookings
- maintain availability calendar and communicate all relevant information to the operations staff
- maintain accurate files and reports
- handle all special reservations, to include VIP reservations, packages and discounts
- book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements
- attend and give input on trends and opportunities to maximize revenue
- complete forecasts as required by management
- monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations
- post no-show revenue daily, if required at property
- process travel agent checks, if required at property
- be able to perform all duties of a Front Desk Agent and assist at front desk as needed
- communicate availability to wholesalers
- call for occupancy at area hotels
- file reservations and group contracts
- review Reservations logbook and Guest Request log on a daily basis
- send confirmations
- process advance deposit/balance sheet
- process brochure requests
- forecast packages according to hotel standards
- research travel agent commissions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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