Reservations Agent

Pearl City, HI, USA|Remote, Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

flexible schedule

Professional Development

Employee Discounts

Retirement Plan

Paid training

Job Description

Germaine's Luau is a well-established cultural and entertainment company dedicated to providing authentic Hawaiian luau experiences to both locals and tourists. Known for its vibrant shows, traditional Hawaiian cuisine, and high-quality service, Germaine's Luau has been a prominent attraction in the hospitality and entertainment industry. The company prides itself on maintaining a strong connection to Hawaiian heritage and culture, making each event a memorable experience for all guests. With a focus on exceptional customer service and operational excellence, Germaine's Luau continuously strives to uphold its reputation as a leader in the cultural tourism sector.

The role of the Reservation Agent at Germaine's Luau is pivotal in ensuring smooth customer interactions and efficient management of bookings. As the initial point of contact, the Reservation Agent embodies the company's values and professionalism, making a strong first impression on guests and travel agents. This position is responsible for managing reservations, scheduling, and confirmations, as well as handling customer inquiries via phone, email, and fax. Additionally, the Reservation Agent performs clerical duties including filing, mailing, and preparing reports, contributing to the overall administrative efficiency of the department.

Starting at $16 per hour, this part-time position offers flexibility, with the potential for full-time hours. The Reservation Agent is expected to handle payment processing, coordinate with various departments, and support sales initiatives. The role requires excellent communication skills, a positive attitude, and the ability to adapt quickly to new technologies and systems. Working within the Reservations Department and reporting to the Reservations Manager, the agent plays a crucial role not just in customer service but also in enhancing operational workflows. This position emphasizes teamwork, punctuality, and a dedication to upholding company standards, supporting a high-performance culture with an emphasis on quality and productivity.

Job Requirements

Must have a high school diploma or equivalent
Experience with computer use and technology
Ability to work flexible hours
Strong communication skills
Ability to multitask and work under pressure
Proficiency in Microsoft Office Suite
Positive attitude and proactive approach
Ability to maintain confidentiality
Ability to work independently and as part of a team
Must be able to stand, walk, and sit for extended periods
Typing skills
Ability to handle customer payment processing
Must attend all trainings and meetings as required
Prioritization skills
Physical stamina for light work up to 20 pounds
Must be attentive to detail
Ability to handle telephone communications
Willingness to assist other departments as needed
Must maintain a professional image

Job Qualifications

High school diploma or equivalent
Skilled in the use of computers
Adapt to new technology quickly
Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, Publisher)
Positive attitude and takes initiative
Strong desire to learn
Able to work flexible schedule
Effective communication skills
Organized and able to multi-task
Able to handle high stress
Adapts to change
Able to handle customer questions and service problems politely and efficiently
Attentive to detail
Committed to excellence
Able to meet deadlines and responsibilities
Support team atmosphere
Self-development oriented

Job Duties

General clerical duties including copying, faxing, mailing, and maintaining the filing system
Open, sort, and distribute incoming correspondence, mail, inter-office pouches
Take reservations from incoming calls and online clients
Send confirmations
Keep an accurate record of the reservations by inputting them in the computer
Notify agents and clients of any changes in departure locations, sold out days, cancellations due to weather
Prepare passenger manifests for all packages for escorts/luau gate/hostess
Prepare all upgrade packages with correct tickets/wrist bands
Issue start monies, radios, and iPads to the escorts and luau gate person
Collect payment from clients or agents at the office
Daily maintenance of portable radios
Keep a log for lost/found items and mail found items to guests
Answer the administration line on weekends and when the receptionist is not available
Order luau tickets, stationery, and other department forms
Assist the sales department with Sales blitz