Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Equal employment opportunity
Pre-employment drug test
Background check
Job Description
MV Transportation is a leading provider of transportation services, specializing in paratransit and other transit solutions across various regions. Established with a commitment to excellent customer service and operational efficiency, MV Transportation plays a pivotal role in improving mobility for individuals who depend on public transportation options tailored to their specific needs. With a focus on safety, reliability, and innovation, the company supports communities by offering accessible transit services that enhance independence and quality of life for passengers with disabilities and seniors. Recognized for its strong dedication to diversity and equal employment opportunities, MV Transportation fosters an inclusive workplace that values the contributions of every team member and emphasizes professional growth and support.
The Reservationist role at MV Transportation is a critical position responsible for managing trip reservations from eligible passengers. This role involves direct communication with customers, collecting all necessary trip information, and ensuring accurate scheduling of trips according to established guidelines. The Reservationist serves as a vital point of contact for passengers, providing system information, answering queries, and addressing any concerns related to transportation services. This position requires a high level of organizational skill, attention to detail, and the ability to work efficiently in a fast-paced environment.
Successful Reservationists at MV Transportation maintain up-to-date passenger records, handle cancellations promptly, and coordinate closely with scheduling and dispatch teams to ensure smooth transportation operations. The role demands strong customer service skills, a professional demeanor, and the ability to manage multiple tasks effectively. Reservationists are also responsible for maintaining accurate data entry and filing systems while adhering to safety protocols to protect themselves and their coworkers. Given the dynamic nature of the transportation industry, the ability to adapt and communicate effectively with both passengers and internal teams is essential.
This position at MV Transportation offers an opportunity to be part of a company dedicated to making a positive impact through reliable transit solutions. Employees are supported through a positive work environment that values teamwork and mutual respect. While specific salary details are not provided, the employment type and role offer stable prospects within a respected transportation provider. Overall, the Reservationist role is ideal for individuals passionate about customer service, detail-oriented work, and contributing to accessible transportation services that support community mobility and inclusion.
The Reservationist role at MV Transportation is a critical position responsible for managing trip reservations from eligible passengers. This role involves direct communication with customers, collecting all necessary trip information, and ensuring accurate scheduling of trips according to established guidelines. The Reservationist serves as a vital point of contact for passengers, providing system information, answering queries, and addressing any concerns related to transportation services. This position requires a high level of organizational skill, attention to detail, and the ability to work efficiently in a fast-paced environment.
Successful Reservationists at MV Transportation maintain up-to-date passenger records, handle cancellations promptly, and coordinate closely with scheduling and dispatch teams to ensure smooth transportation operations. The role demands strong customer service skills, a professional demeanor, and the ability to manage multiple tasks effectively. Reservationists are also responsible for maintaining accurate data entry and filing systems while adhering to safety protocols to protect themselves and their coworkers. Given the dynamic nature of the transportation industry, the ability to adapt and communicate effectively with both passengers and internal teams is essential.
This position at MV Transportation offers an opportunity to be part of a company dedicated to making a positive impact through reliable transit solutions. Employees are supported through a positive work environment that values teamwork and mutual respect. While specific salary details are not provided, the employment type and role offer stable prospects within a respected transportation provider. Overall, the Reservationist role is ideal for individuals passionate about customer service, detail-oriented work, and contributing to accessible transportation services that support community mobility and inclusion.
Job Requirements
- High school diploma or equivalent
- experience in paratransit scheduling utilizing Trapeze PASS preferred
- telephone and call center experience
- excellent verbal and written communication skills
- ability to work in a fast-paced environment
- excellent decision-making skills
- reliable attendance
- professional demeanor
- ability to handle multiple tasks efficiently
Job Qualifications
- High school diploma or equivalent
- able to work in a fast-paced environment
- experience in paratransit scheduling utilizing Trapeze PASS, preferred
- possess excellent decision-making skills
- excellent attendance record
- excellent verbal and written communication skills
- telephone speaking and/or call center experience
- computer experience
Job Duties
- Answer passenger calls collecting all necessary trip information for the permissible time period
- provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
- complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
- provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
- communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel
- maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries
- maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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