Reservationist

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Equal employment opportunity

Pre-employment drug test

Background check

Job Description

MV Transportation is a leading provider of transportation services, specializing in paratransit and other transit solutions across various regions. Established with a commitment to excellent customer service and operational efficiency, MV Transportation plays a pivotal role in improving mobility for individuals who depend on public transportation options tailored to their specific needs. With a focus on safety, reliability, and innovation, the company supports communities by offering accessible transit services that enhance independence and quality of life for passengers with disabilities and seniors. Recognized for its strong dedication to diversity and equal employment opportunities, MV Transportation fosters an inclusive workplace that... Show More

Job Requirements

High school diploma or equivalent
experience in paratransit scheduling utilizing Trapeze PASS preferred
telephone and call center experience
excellent verbal and written communication skills
ability to work in a fast-paced environment
excellent decision-making skills
reliable attendance
professional demeanor
ability to handle multiple tasks efficiently

Job Qualifications

High school diploma or equivalent
able to work in a fast-paced environment
experience in paratransit scheduling utilizing Trapeze PASS, preferred
possess excellent decision-making skills
excellent attendance record
excellent verbal and written communication skills
telephone speaking and/or call center experience
computer experience

Job Duties

Answer passenger calls collecting all necessary trip information for the permissible time period
provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel
maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries
maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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