Reservation Manager

U-Haul is a leading American company specializing in rental trucks, trailers, and moving equipment, as well as storage services. Founded in 1945, the company has grown to become a trusted name in the moving and storage industry, known for its wide network of locations across North America including the United States, Canada, and Mexico. U-Haul is headquartered in Phoenix, Arizona, and continues to innovate in the equipment rental space by integrating technology with its customer service to offer convenient solutions for personal and business moving needs. As a company focused on community and customer satisfaction, U-Haul offers a dynamic workplace where team members can thrive and contribute to a culture centered on health, wellness, and professional growth.

The role of Reservation Manager Agent is based at the U-Haul location at 5523 53rd Ave S, Fargo, North Dakota, and is designed for individuals who enjoy collaborating within a team environment, providing outstanding customer service, and working in a fast-paced, ever-changing setting. This full-time employment offers career stability and numerous advancement opportunities within the company. The Reservation Manager Agent works under the direction of the Traffic Control Manager and plays a crucial role in supporting U-Haul's customers, field teams, and dealerships through efficient reservation placement and equipment distribution. This position demands a proactive individual who can balance customer needs and inventory management by coordinating equipment availability and ensuring accurate reservation details.

Key responsibilities include assisting customers over the phone, supporting field team members and dealerships with equipment and reservation management, and directing incoming equipment requests based on customer demand and regional productivity to maintain balanced inventory levels. Agents will also review operational reports that aid in the strategic placement of equipment and assist with U-Haul's U-Box portable storage product, an essential service that provides flexible storage solutions to customers. U-Haul fosters a workplace that values teamwork, dedication, and results, providing a stimulating environment where no two days are the same. Employees benefit from a supportive culture that emphasizes health and wellness, as U-Haul maintains policies that promote a smoke-free and nicotine-free workplace in compliance with state regulations.

U-Haul offers an extensive benefits package that contributes to employee well-being and growth. These benefits include health insurance, prescription plans, life and dental insurance, legal and auto/home insurance programs, paid holidays, vacation and sick days, 401(k) savings plans, and employee stock ownership plans. Additional perks such as gym reimbursements, technology discounts, identity theft protection, and access to financial wellness programs further enhance job satisfaction. The company is also an equal opportunity employer committed to diversity and inclusion and provides reasonable accommodations during the selection process for qualified individuals. This career opportunity is ideal for motivated individuals seeking a rewarding role in a company committed to service excellence and employee development.