U-Haul logo

Reservation Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $36,300.00 - $59,800.00
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Work Schedule

Standard Hours
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Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health Insurance
Paid holidays
vacation
sick days
Life insurance
MetLaw Legal program
MetLife auto and home insurance
401(k) savings plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental and Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey's SmartDollar Program

Job Description

U-Haul Holding Company, including its family of companies such as U-Haul International, Inc., is a leading provider of moving, storage, and hauling solutions across the United States. Known for its extensive network of rental trucks and trailers, U-Haul is committed to providing exceptional service to individuals and businesses alike. The company has built a strong reputation for reliability and customer support, reinforcing its position as a trusted name in the moving and storage industry. Operating for decades, U-Haul emphasizes growth and opportunity for its employees, encouraging personal and professional development within a dynamic environment. Their culture promotes teamwork, innovation, and dedication to customer satisfaction, making U-Haul a desirable place to build a career. The company values inclusivity and health, adhering to policies that foster a tobacco-free work environment in multiple states as part of their wellness initiative.

The position of Reservation Manager Agent at the Palm Bay, Florida location offers an exciting opportunity for individuals who thrive in fast-paced environments and enjoy supporting others. Reporting directly to the Traffic Control Manager, the Reservation Manager Agent plays a vital role in supporting customers, field team members, and U-Haul dealerships by managing reservations and coordinating the distribution of equipment. The role involves engaging with customers via phone calls, assisting with equipment placement, and reviewing operational reports to ensure accurate availability and efficient resource management. As part of the responsibilities, agents also support the U-Box portable storage product, helping meet customer demands effectively through strategic allocation of equipment regionally. U-Haul offers career stability, advancement opportunities, and numerous benefits including health insurance, paid time off, and various employee discounts, making this a compelling career path. The job requires proficiency in customer service, multitasking, and communication skills, with an emphasis on attention to detail and teamwork. With a clear focus on client satisfaction and operational efficiency, this role is ideal for those seeking growth in a supportive and stimulating workplace environment.

Job Requirements

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking

Job Qualifications

  • High school diploma or equivalent
  • Proficient in customer service, time management, and multitasking
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email

Job Duties

  • Assist with calls from and to customers
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement
  • Direct incoming customers' equipment to areas based on customer demand and productivity status to balance regional market inventory levels
  • Review reports to aid in effective placement of equipment, customer reservations, and contracts
  • Assist with the Company's U-Box portable storage product

Job Criteria

Experience

Entry Level (1-2 years)


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