U-Haul logo

Reservation Manager-1

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $41,300.00 - $68,000.00
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Work Schedule

Standard Hours
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Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health Insurance
Prescription Plans
Paid holidays
vacation
sick days
Life insurance
MetLaw Legal program
MetLife auto and home insurance
discounts on Apple products
Dell computers
cell phone plans
hotels
401(k) savings plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental plans
vision plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey's SmartDollar Program

Job Description

U-Haul is a renowned company best known for its moving equipment and storage rental services. Established to provide convenient and dependable support for customers looking to move or store their belongings, U-Haul has grown into a trusted brand with a widespread network throughout the United States. As a leader in the moving industry, U-Haul's services span from truck and trailer rentals to portable storage solutions and moving supplies. Located at 31 S Beckel St, Dayton, Ohio, this branch upholds the company’s commitment to outstanding customer service and operational excellence. U-Haul offers career stability with numerous opportunities for advancement and personal growth, making it a great workplace for individuals eager to build long-term careers in a dynamic environment. This establishment provides an array of benefits, including health, dental, vision insurance, paid holidays, vacation and sick days, various discount programs, an employee stock ownership plan, and more. The working atmosphere at U-Haul is fast-paced and team-oriented, suited for individuals who enjoy engaging with customers and solving problems in an active setting.

The role of Reservation Manager Agent at U-Haul is vital to maintaining smooth operations within the company's traffic control and equipment distribution processes. Reporting directly to the Traffic Control Manager, the Reservation Manager Agent acts as a pivotal link between customers, field team members, and U-Haul dealerships. The prime responsibility of the role is to manage reservation placements and ensure efficient allocation of equipment across the region. This requires a strong focus on customer support, accurate record-keeping, and collaboration with multiple teams to keep inventory balanced and ready for future customer needs. The agent also assists in handling the company’s U-Box portable storage product, expanding the scope of service delivery. The position demands excellent communication skills, a proactive attitude, and the capacity to multitask in a results-oriented environment. Candidates can expect to engage in supporting both internal operations and customer-facing activities with a team that values dedication and adaptability. With U-Haul’s commitment to career growth, those who join as Reservation Manager Agents can achieve meaningful progress and contribute to delivering exceptional moving experiences.

Job Requirements

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking

Job Qualifications

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service
  • Proficient in time management
  • Proficient in multitasking

Job Duties

  • Assist with calls from and to customers
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand
  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy
  • Assist with the Company's U-Box portable storage product

Job Criteria

Experience

Entry Level (1-2 years)


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