Reservation Concierge

Alexandria, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $75,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

wellness programs

Job Description

We are an elite, private, members-only club located in Washington DC, dedicated to providing an unmatched level of service and exclusivity to our ultra-high-net-worth clientele. Our establishment is renowned for its sophisticated atmosphere, exceptional amenities, and a commitment to discretion and personalized care. Catering to a discerning membership, we pride ourselves on maintaining the highest standards of service while delivering seamless and memorable experiences. As a members-only club, privacy, attention to detail, and superior customer service are fundamental to everything we do, making us a leader in luxury hospitality within the region.

We are currently seeking a Reservation Conc... Show More

Job Requirements

Associate's degree or higher is required
Bachelor's degree in hospitality management, business, or related field highly preferred
Minimum 3 years experience in reservationist, concierge, front desk, or similar role
Experience with luxury hotel, fine dining, or private club environment preferred
Proven experience with ultra-high-net-worth or high-profile clientele
Ability to manage complex reservation systems independently
Strong communication skills for professional telephone and email interactions
Familiarity with SevenRooms or similar reservation management software preferred

Job Qualifications

Associate's degree or higher
Bachelor's degree in hospitality management, business, or related field highly preferred
3+ years experience in a reservationist, concierge, front desk, or similar role
Experience in luxury hotel, fine dining restaurant, or private club environment highly preferred
Proven experience working with ultra-high-net-worth or high-profile clientele
Experience independently managing a complex reservation calendar highly preferred
Experience creating refined and professional telephone and email communications
SevenRooms reservation management platform experience or similar highly preferred

Job Duties

Manage incoming reservation requests via phone and email, providing concierge-level support
Maintain a comprehensive understanding of the club's dining hours, menus, special events, and private function spaces
Collaborate closely with management and front-of-house teams to optimize reservation flow
Anticipate member needs and preferences with a proactive, personalized approach
Handle all inquiries and special requests promptly and professionally
Maintain strict confidentiality of all member information and club business
Generate daily and weekly reservation reports for leadership
Assist with other administrative duties to support club operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: