Representative, Customer Operations

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) retirement plan

Health savings account

flexible spending accounts

Employee assistance program

Mental Health Resources

Complimentary Peloton membership

LinkedIn Learning access

Paid Time Off

Paid parental leave

Paid disability leave

community service days

Job Description

RXO is a prominent provider of asset-light transportation solutions, recognized for delivering tech-enabled truck brokerage services combined with complementary offerings like managed transportation, freight forwarding, and last-mile delivery. Headquartered in Charlotte, North Carolina, RXO is dedicated to enhancing supply chain efficiency by leveraging vast capacity and advanced technology to facilitate freight movement across North America. With its acquisition of Coyote Logistics, a well-established logistics company known for its customer-centric approach, RXO has significantly expanded its capabilities and reach within the logistics and transportation sectors.

The role of Representative, Customer Operations at RXO is a pivotal position within the company’s cus... Show More

Job Requirements

high school diploma or equivalent
prior experience in logistics or transportation is preferred
proficiency in computer applications and TMS software
strong organizational and communication skills
ability to work independently and as part of a team
excellent problem-solving abilities
capacity to handle multiple tasks under pressure

Job Qualifications

high school diploma or equivalent
experience in logistics or transportation industry preferred
strong communication and interpersonal skills
proficiency with Transportation Management Systems (TMS) or similar software
ability to multitask and prioritize in a fast-paced environment
problem-solving skills and attention to detail
customer service experience

Job Duties

support sales with managing the branches key accounts
provide spot rates, calculate costs, and pursue additional business opportunities through spot, project, or annual agreements
enter loads and confirm notes about the status of shipments
schedule pickup and delivery appointments with warehouses and customers
track the status of shipments from inception to delivery and communicate with the customer on the status of the shipments
handle any issues that arise on shipments and share information and updates with the customer
enter information into the Transportation Management System (TMS) and prepare loads for accounting
communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
prioritize the daily workload and focus of your accounts, including load entry, tracking, and reporting
monitor report cards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: