Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Flexible
Benefits
Dental Insurance
Flexible Schedule
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
This opportunity is offered by a reputable U.S.-based company with over 50 years of experience in delivering exceptional virtual receptionist services. Operating with a dedicated team of 30 professionals, this company has embraced remote work since 2017, allowing its team members to work from the comfort of their own homes while providing excellent customer service to clients nationwide. The company values a strong work-life balance, providing employees with part-time hours that average around 32 hours per week but can fluctuate between 25 and 40 hours depending on business needs. This is an excellent position for individuals seeking a remote, flexible... Show More
Job Requirements
- Texas residency
- Access to a dedicated and private workspace free from noise and distractions
- Wired high-speed internet connection with minimum 5 Mbps download and 1 Mbps upload speeds
- Computer with quad-core processor and at least 6 GB RAM running Windows 10 or higher
- Two 19+ inch monitors or a laptop with at least a 12-inch screen
- HD webcam
- Wired keyboard with function keys and 10-key pad
- Wired mouse
- Wired USB headset
- Availability to work assigned shifts within 6 a.m. to 9 p.m. CST including weekends and holidays
- Ability to work from home full time
- Commitment to three-week training class starting 10/6/25 with no time-off requests during training
Job Qualifications
- High school diploma or equivalent
- Customer service experience preferred
- Strong communication skills
- Proficiency in navigating personal computer with ease, managing multiple windows effortlessly
- Ability to maintain composure and confidence in fast-paced and stressful situations
- Demonstrated ability to learn and apply feedback for continuous improvement
- Reliable self-starter with a positive attitude
Job Duties
- Answer a high volume of incoming calls using your personal windows computer
- Demonstrate an enthusiastic and upbeat attitude while helping the person on the other end of the phone
- Capture details from each call including names, phone numbers, addresses, reference numbers, and thorough descriptions of the reason for the call
- Respond swiftly to frequently asked questions from callers and navigate through key information and instructions provided by the client
- Transfer and route calls to clients on their extensions or to their team directly in the field
- Rapidly dispatch requests to clients so they can support their customers effectively
- Represent over 300 different small businesses located throughout the United States, primarily in Houston, Texas
Job Qualifications
Experience
No experience required
Job Location
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