Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Remote work option
Employee assistance program
Training and Development
Job Description
Lensa is a prominent career site focused on helping job seekers find exceptional employment opportunities across the United States. Unlike staffing firms or agencies, Lensa does not hire directly for jobs but instead promotes positions on behalf of its clients, recruitment ad agencies, and marketing partners primarily through platforms such as LinkedIn. By collaborating with DirectEmployers, Lensa actively promotes jobs for companies like Sedgwick, ensuring a broad reach to talent pools across various industries. Their approach emphasizes facilitating connections between job seekers and employers, making the job search process efficient and comprehensive.
Sedgwick is a global leade... Show More
Sedgwick is a global leade... Show More
Job Requirements
- Bachelor's degree or equivalent preferred
- at least one year of relevant experience in customer service, billing, hospitality, insurance, or related fields
- experience in after-hours or overnight work environments preferred
- credit security clearance verified by a background credit check
- excellent communication skills
- strong problem-solving and organizational abilities
- proficiency in Microsoft Office Suite
- ability to work independently overnight shifts
- reliable availability during scheduled hours
- ability to manage multiple tasks simultaneously
- strong commitment to customer service
- willingness to work Monday, Tuesday, Wednesday, Friday evenings and Saturday daytime shifts
Job Qualifications
- Bachelor's degree or equivalent from an accredited college or university preferred
- minimum one year of experience in customer service, billing, hospitality, insurance, or related field
- prior experience in after-hours, independent, or overnight work environments strongly preferred
- proactive problem-solver who works with urgency and accuracy
- strong organizational skills with meticulous attention to detail
- excellent oral and written communication skills
- comfortable working independently overnight while maintaining accountability
- proficiency in Microsoft Office Suite including Word, Excel, and Outlook
- ability to quickly learn claim management systems
- flexible and reliable, especially during evenings, weekends, and holidays
- ability to handle multiple priorities in a fast-paced environment
- strong commitment to customer service and policyholder experience
Job Duties
- Retrieve hotel folios from properties for completed and partial stays
- audit hotel folios and related claims for billing accuracy, compliance, and documentation
- investigate and resolve billing discrepancies with hotels and internal billing teams
- support hotel coordinators by processing overnight and early-morning hotel extensions and new bookings
- conduct claim audits that contribute to internal reporting, compliance, and operational improvement
- ensure timely documentation and clear communication within the claim management system
- identify process gaps or opportunities for improvement and implement solutions proactively
- serve as a key link in after-hours operations to ensure seamless claim handling and customer service
- book hotel stays for displaced policyholders to satisfy FNOL requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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