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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Sales bonus
Employee Assistance Programs
Refer-a-friend bonuses
Job Description
HGS (Hinduja Global Solutions) is a prominent global provider of technology, artificial intelligence, and business process outsourcing services. Established as part of the multi-billion-dollar Hinduja Group, HGS operates with a unique 'globally local' approach featuring approximately 18,000 employees across 10 countries and 30 delivery centers worldwide. The company serves some of the world's most recognized brands, specializing in delivering Intelligent Experiences throughout the customer lifecycle. This encompasses digital customer care, back-office operations, human resources outsourcing, and advanced contact center solutions. HGS prides itself on fostering a collaborative and people-focused environment where employees can build meaningful connections, grow professionally, and contribute... Show More
Job Requirements
- At least 18 years of age
- High school diploma or equivalent
- Ability to work flexible hours between 8:00 AM and 12:00 AM seven days a week
- Minimum 6 months customer service or sales experience
- Retail or call center experience preferred
- Demonstrate a caring, supportive, and friendly nature
- Computer savvy
- Comfortable working at a desk with multiple monitors
- Results oriented
Job Qualifications
- High school diploma or equivalent
- At least 6 months of customer service or sales experience
- Retail or call center experience preferred
- Strong communication and interpersonal skills
- Computer proficiency and comfort with multiple monitors
- Ability to provide customer recommendations and solutions confidently
- Results-oriented mindset
Job Duties
- Communicate with customers through inbound calls
- Identify customer needs through active listening to sell and cross-sell products for cable TV, satellite TV, internet, phone, and other services
- Take a consultative approach with customers interested in services and close sales with a customer-focused approach
- Use multiple computer systems to research products, services, and pricing
- Create a "WOW" factor through exceptional communication, ownership of interactions, and speed of service
- Participate in regular one-on-one coaching sessions to meet performance indicators
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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