Registration Project Manager

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

competitive salary

Health Insurance

Paid Time Off

Professional development opportunities

Retirement plan options

collaborative work environment

Opportunity to work with cutting-edge technology

Job Description

Datavault AI, together with its event-technology subsidiary Event Citadel (formerly CompuSystems), is a dynamic technology company specializing in innovative computing solutions and event management technologies. Established in the technology sector with a broad industry reach, Datavault AI delivers high-performance computing software, advanced Web 3.0 data-management solutions, and cutting-edge audio technology across various sectors such as sports, entertainment, automotive, and finance. Its Acoustic Science division licenses spatial and multichannel high-definition audio technologies including ADIO®, WiSA®, and Sumerian® to enhance user experiences in vibrant, real-world settings. Event Citadel, with a long-standing history dating back to 1976, is renowned for providing comprehensive event technology services including registration, ticketing, lead retrieval, and attendee engagement across trade shows, associations, corporate events, and government functions of all scales.

This full-time, onsite position as a Registration Project Manager (RPM) at Event Citadel offers an exciting opportunity to be the primary liaison between the company and its clients. The RPM ensures a seamless and high-quality event experience from conception through execution and finalization. This role demands a blend of excellent leadership, project management acumen, communication prowess, and problem-solving capabilities. The successful candidate will strictly follow Event Citadel's defined show processes, maintain quality control rigor, and adhere to detailed testing procedures to guarantee client satisfaction. Responsibilities include overseeing all aspects of event registration—planning, execution, and onsite support—while collaborating with various internal teams and clients to optimize service delivery. Key responsibilities encompass crafting accurate test batches, producing and maintaining comprehensive Production Specification Manuals (PSMs), managing logistical needs for events, and steering client relationships with professionalism and precision. By fostering strong client advocacy and providing clear leadership to event teams, the RPM plays a crucial role in driving smooth event operations and delivering exceptional results. The position offers competitive compensation and benefits, a fast-paced yet rewarding work environment, and the chance to engage with executive leadership and cutting-edge technologies. Culture at Event Citadel promotes innovation, ownership, and continuous growth, making this role ideal for proactive professionals eager to make a significant impact in the event technology industry.

Job Requirements

Bachelor's degree in business administration, project management, event management, or related field preferred
Minimum of 3 years experience in project management or event-related roles
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Demonstrated ability to handle client relationships professionally
Proficiency in project management tools and registration software
Ability to work full time onsite
Willingness to travel as necessary
Strong attention to detail and quality assurance
Ability to work collaboratively in a team environment
Self-motivated with minimal supervision required

Job Qualifications

Bachelor's degree in business administration, project management, event management, or related field preferred
Proven experience in project management, preferably in event technology or related industries
Strong leadership and client management skills
Excellent communication and interpersonal abilities
Proficiency with project management and time tracking software
Deep understanding of registration processes and quality assurance standards
Ability to lead cross-functional teams and collaborate with technical experts
Detail-oriented with a commitment to accuracy and process adherence
Problem-solving aptitude and ability to escalate issues effectively
Flexibility to travel to client meetings and onsite events as required

Job Duties

Follow all Event Citadel-defined processes for each assigned event
Adhere to established testing rules, quality standards, and formal escalation protocols
Bill all services in alignment with the sales contract
obtain supervisor approval for any out-of-scope items before quoting
Build complete and accurate test batches incorporating all business rules
Create and maintain a Production Specification Manual (PSM) for each assigned event
Order, track, and manage all required show materials
Work collaboratively with the show team to develop event databases and registration websites
Partner with the onsite team to design registration layouts and identify appropriate equipment needs
Travel to client meetings and onsite events as required
Maintain accurate, timely task entries within the EZLabor time recording system
Serve as a dedicated advocate for the client, ensuring timely delivery, accuracy, and exceptional customer service
Provide clear direction, support, and guidance to the internal Event Citadel show team
Lead meetings with clients and internal teams to gather requirements, document needs, and identify solutions aligned with Event Citadel best practices
Collaborate with internal technical teams to analyze client needs and support the development and communication of custom registration solutions
Become fully self-sufficient within nine months, requiring minimal supervisory support
Develop an in-depth understanding of the PSM and its alignment with other Event Citadel departments
Maintain strong working knowledge of the full registration lifecycle
Escalate potential risks or challenges promptly to ensure successful service delivery
Notify supervisors when an event faces major issues that may require high-alert oversight
Treat every client as a valued partner and provide solutions consistent with Event Citadel's current offerings
Respond promptly and professionally to client communication
Seek supervisor guidance when needed and collaborate effectively with the entire Event Citadel team
Stay informed on new Event Citadel products, services, and enhancements
Perform additional duties as assigned