Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Benefits
group health insurance
Dental Insurance
Vision Insurance
flexible spending accounts
short-term disability
long-term disability
Life insurance
wellness benefits
401(k) program
Paid Time Off
company holidays
Stock option plan
Job Description
Counter Culture Coffee, established in 1995 and headquartered in Durham, North Carolina, is a pioneering specialty coffee roasting company with regional offices in 12 major cities across the United States. The company's mission is rooted in a relentless pursuit of coffee perfection through sustainable and transparent practices that prioritize environmental stewardship, social responsibility, and fiscal sustainability. Counter Culture Coffee has built a reputation for quality, education, and innovation in the coffee sector, fostering strong relationships with coffee growers worldwide and committing to integrity and transparency at every stage of the coffee supply chain. Their dedication extends beyond cultivating exceptional coffee... Show More
Job Requirements
- A team player that will work well with regional sales and aftersales teammates to achieve growth and retention goals
- Five years or more barista experience in the specialty coffee industry with store management experience preferred
- Passion for coffee and a commitment to Counter Culture Coffee's mission and values
- Proficient in CRM systems, G-Suite, and relevant communication tools
- Enjoys travel, including occasional overnight trips
- A lover of the hospitality industry and what it takes to support our partners in that industry
- Willing to work hours may be outside of normal business hours including some weekends and or holidays
- Congenial, professional, helpful, and thoughtful in any situation
- Able to lead large groups in discussions or training regarding nearly anything coffee related
- Comfortable using various forms of technology for instruction and programs for account management
- Must have a valid US driver's license and ability to drive a company vehicle
Job Qualifications
- Five years or more barista experience in the specialty coffee industry with store management experience preferred
- Passion for coffee and a commitment to Counter Culture Coffee's mission and values
- Proficient in CRM systems, G-Suite, and relevant communication tools
- Strong public speaking and training skills
- Ability to engage and lead large groups
- Experience with hospitality industry support
- Valid US driver's license and ability to drive a company vehicle
- Professional, congenial, helpful, and thoughtful demeanor
- Comfortable using technology for instruction and account management
Job Duties
- Manage accounts of regional customers including coffee shops, restaurants, hotels, and food service providers
- Act as a consultant to wholesale partners in a manner consistent with Counter Culture core values
- Serve as primary customer point of contact for order issues in order to ensure timely resolution
- Schedule, teach, and conduct evaluations related to Counter Intelligence, our Professional Development program
- Lead additional Training Center events including labs, classes, tastings, workshops, and events
- Schedule and teach our Consumer workshops and weekly public coffee tasting
- Actively support and contribute to regional growth, retention, and profitability
- Work together with regional and national teammates to develop and execute on strategies that accomplish our local and company-wide goals
- Help maintain all assets, including cleaning/care of all coffee equipment, training center facilities, and vehicles
- Contribute content to our education programs and events
- Effectively use our CRM, G-Suite, and all relevant communication tools
Job Location
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