Regional Support Manager

Eugene, OR, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $57,000.00 - $60,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental

Vision

competitive pay

Employer Paid Life Insurance

PTO

401k with employer match

Career growth opportunities

Job Description

HomeTowne Studios by RedRoof is a leading management company specializing in providing quality extended stay hotel experiences. Operating across 20 states in the U.S., the company manages hotels that combine the comfort of home-like stays with the amenities and services of a professional hospitality provider. With a history of renovations and continuous improvements, especially since 2018, HomeTowne Studios is dedicated to enhancing both guest satisfaction and employee well-being. The company prides itself on creating an environment where employees are valued and promoted as the employer of choice, fostering a culture of career growth, competitive compensation, and comprehensive benefits.

The Regional Support Manager role at HomeTowne Studios offers a full-time employment opportunity with a competitive starting salary ranging from $57,000 to $60,000 annually, based on experience. This pivotal role involves overseeing multiple properties within a designated region, ensuring that quality standards are consistently met and operational goals are achieved. The manager will be responsible for supervising various hotel departments including Front Desk, Housekeeping, Maintenance, Laundry, and Sales, ensuring that each area supports the company's mission of providing excellent service to extended stay guests.

The ideal candidate will be a motivated leader with strong experience in hotel management or a related service industry such as restaurants or retail. They will possess a deep understanding of budgeting, profit and loss performance, and cost control. This role demands the ability to recruit, coach, and motivate employees, as well as enforce compliance with all applicable federal, state, and local regulations. Additionally, the Regional Support Manager will be required to travel frequently—up to 75% of the time—to oversee hotel operations firsthand, conduct inspections, and address any issues ranging from guest complaints to property maintenance.

In addition to operational leadership, the manager will handle administrative functions including scheduling, labor reporting, night audit verification, payroll coordination, and responding to guest reviews. The role also involves managing property inventories and supply orders to maintain optimal stock levels while adhering to budget constraints. Overall, this position is strategic in maintaining and enhancing the quality and profitability of HomeTowne Studios properties while fostering an engaging workplace culture. The company offers a comprehensive benefits package including health insurance with employee contributions starting as low as $54 per individual and $297 for family coverage on a semi-monthly basis, dental and vision insurance, employer-paid life insurance, paid time off, 401K plans with employer match, competitive pay, and opportunities for career growth.

Job Requirements

Maintain the hotel's quality by inspecting rooms, public access areas, and outside grounds for cleanliness and order
Responsible for the management of the Front Desk, Housekeeping, Maintenance, Laundry and Sales at the hotel
Recruit, hire, train and lead employees to meet and exceed service and quality
Coach, counsel and motivate all employees as necessary
Ensure compliance of Federal, State, local and company requirements
Control costs effectively to meet budget guidelines through forecasting, labor control and overall profit and loss performance
Manage property inventory and ordering of supplies to ensure proper stock levels are maintained while remaining within budget
Manage the daily, weekly and monthly administrative functions including but not limited to scheduling, labor reporting, night audit verification, payroll and responding to guest reviews etc
Assist the GM with guest complaints and evictions
This role includes travel up to 75%
Prefer 2 years of management experience, preferably in extended stay hotels, restaurant or retail management
Must be self-motivated and have the ability to work without direct supervision
Understanding profit and loss statements and budgeting experience preferred
Ability and drive to lead a team and have the attitude for success

Job Qualifications

Prefer 2 years of management experience, preferably in extended stay hotels, restaurant or retail management
Must be self-motivated and have the ability to work without direct supervision
Understanding profit and loss statements and budgeting experience preferred
Ability and drive to lead a team and have the attitude for success

Job Duties

Maintain the hotel's quality by inspecting rooms, public access areas, and outside grounds for cleanliness and order
Responsible for the management of the Front Desk, Housekeeping, Maintenance, Laundry and Sales at the hotel
Recruit, hire, train and lead employees to meet and exceed service and quality
Coach, counsel and motivate all employees as necessary
Ensure compliance of Federal, State, local and company requirements
Control costs effectively to meet budget guidelines through forecasting, labor control and overall profit and loss performance
Manage property inventory and ordering of supplies to ensure proper stock levels are maintained while remaining within budget
Manage the daily, weekly and monthly administrative functions including but not limited to scheduling, labor reporting, night audit verification, payroll and responding to guest reviews etc
Assist the GM with guest complaints and evictions
This role includes travel up to 75%
Performs all other duties as assigned