Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Solid compensation package
Stock options
Medical insurance
Dental Insurance
Vision Insurance
Life and AD&D insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
FSA or HSA
401(k) Plan
ImmediatePay access
Generous Paid Time Off
Opportunities for upward mobility
Job Description
Landing is revolutionizing the way people experience home by offering a unique membership network of fully furnished apartments across the United States. This innovative company redefines traditional apartment living by providing members with the flexibility and convenience of renting professionally designed homes for a minimum of 30 days, with no long-term commitments, application fees, or security deposits. Landing's all-inclusive rentals bundle utilities and internet, enabling seamless transitions for members as they move from one apartment to another. As a leader in the furnished rental space, Landing emphasizes exceptional customer experiences and strives to meet the dynamic needs of modern travelers... Show More
Job Requirements
- This is a remote role, travel 80% of the time
- 2+ years of hospitality experience
- Exceptional communication and interpersonal skills
- Bias for action
- Obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Ability to handle unexpected and surprising challenges with poise
- Strong organizational and leadership qualities
- Ability to earn trust of leadership, work independently, and drive results with minimal supervision
- Hands on mentality to jump in and get things done when it counts
Job Qualifications
- 2+ years of hospitality experience
- Exceptional communication and interpersonal skills
- Strong organizational and leadership qualities
- Proven ability to work independently with minimal supervision
- Experience using data and metrics to drive improvement
- Ability to handle unexpected challenges with poise
- Bias for action
- Obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and evolving startup atmospheres
- Hands on mentality
Job Duties
- Travel 80% of the time
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Take over markets following a leave of absence from the General Manager, assuming ownership and maintaining relationships of key accounts within a portfolio of properties for the duration of their leave
- Serve as auxiliary trainer when not actively on assignment
- Provide feedback to members of Field Operations leadership regarding ongoing operations in the markets you are assigned to
- Evaluate property and home condition, ensuring inventory meets Landing standards for every move-in in the market you are covering during the assignment
- Oversee and report on market metrics, such as cleaning scores, to the Hub Manager
- Coordinate with the GM and Hub Manager for the market to which you are assigned to ensure a smooth handoff process
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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