Regional Operations Manager

HMP Properties, based in Williamsburg, Virginia, is a distinguished hotel management and development company renowned for delivering outstanding results in the hospitality industry. With a strong portfolio that features prestigious brands such as Hilton, Marriott, Hyatt, and IHG across multiple Virginia locations, HMP Properties exemplifies operational excellence, a keen attention to detail, and a people-first culture. The company’s mission centers on delivering exceptional guest experiences by focusing on superior service, elegant design, and robust operational performance. This commitment has established HMP Properties as a leader in hotel management and a preferred partner for high-profile hotel brands.

The Regional Operations Manager role at HMP Properties is an integral leadership position dedicated to driving day-to-day operational excellence across a portfolio of assigned properties. Often described as the "General Manager of General Managers," this position requires a seasoned professional capable of providing strategic leadership, clear direction, and accountability to multiple property leadership teams. HMP’s intentional smaller regional structures allow Regional Operations Managers to maintain a hands-on approach, delivering consistent, daily support and oversight that fosters operational success and team excellence.

This role is primarily field-based, with approximately 75% of the time spent directly supporting hotel teams on-site and 25% at the corporate office, ensuring a dynamic balance between on-the-ground leadership and strategic planning. The Regional Operations Manager works closely with hotel leadership to achieve key financial and performance objectives, uphold compliance with company policies and brand standards, and maintain high levels of guest satisfaction across all properties. The responsibilities encompass managing labor efficiently, supporting and mentoring team members, implementing operational strategies, and ensuring consistent standards and accountability throughout the portfolio.

This position demands exceptional leadership skills, a strong operational mindset, and a dedication to service excellence. The ideal candidate will exhibit a passion for enhancing the guest experience, a commitment to operational integrity, and the ability to influence and inspire teams. Proficiency in hotel management systems and Microsoft Office is essential, along with excellent communication and interpersonal skills. A bachelor’s degree in Hospitality, Business, or a related field is preferred, alongside the flexibility to support operational needs during weekends and holidays. Joining HMP Properties as a Regional Operations Manager offers an exciting opportunity to contribute to a respected company with a thriving portfolio and a culture that values people and performance equally.