Regal Cinebarre West Town Mall - Deputy General Manager - $24.50

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $24.50

Work Schedule

Standard Hours

Benefits

Medical insurance

Prescription coverage

Life insurance

Disability insurance

Dental Insurance

Vision Insurance

supplemental life insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

Vacation Time

sick leave

free movie passes

discounted concessions

401(k) retirement plan with company match

Job Description

Regal Entertainment Group, a leading operator of movie theaters, is known for delivering exceptional cinematic experiences to guests across the nation. With a strong commitment to quality entertainment, Regal operates numerous locations featuring state-of-the-art projection and sound technology alongside premium food and beverage options. Regal prides itself on providing a clean, welcoming, and safe environment for both its guests and employees, emphasizing customer service excellence and operational efficiency. The company's expansive footprint and reputation in the entertainment industry make it a prominent employer for individuals interested in hospitality, management, and movie exhibition roles.

The role in question is a multi-faceted managerial position within the Regal theater setting. This position is positioned at the heart of daily theater operations where leadership, staff supervision, and comprehensive facility management are paramount. The candidate will be responsible for overseeing a diverse team, which includes servers, bartenders, kitchen, and box office staff, ensuring their training, development, and adherence to Regal policies and quality standards. This role inherently combines food and beverage management with operational oversight, including adherence to health department rules, inventory control, maintenance scheduling, and projection technology management. The individual will manage labor costs, inventory levels, and ensure compliance with all safety and regulatory guidelines. Moreover, the manager will lead initiatives related to customer satisfaction, guest relations, marketing, and promotions to elevate the guest experience and drive theatre profitability.

The position requires a proactive leader who is customer-focused and capable of maintaining high standards for cleanliness, safety, and employee performance. Understanding and applying state and local laws for alcohol service, food safety certifications, and personnel management protocols are crucial to success. The role involves routine physical demands and working in a dynamic, fast-paced hospitality environment. This is a full-time position offering competitive pay (hourly rate to be specified) with a comprehensive benefits package. Benefits are designed to support employee health, financial security, and work-life balance, including medical, dental, vision, life, and disability insurance options, alongside paid time off and retirement plans.

Candidates thrive in a role that demands multi-tasking, problem solving, and team leadership skills. They must be adept at managing staff schedules to balance customer service needs with cost control and operate food and beverage sections within the theatre to Regal's exacting standards. Attention to detail in paperwork, cash handling, and safety protocol enforcement form a core part of daily responsibilities. Technical knowledge of projection and sound systems is a plus, ensuring a superior guest viewing experience. This job also fosters strong interpersonal communication, capable of addressing guest inquiries, turning dissatisfied visitors into loyal customers, and promoting featured films effectively.

Ultimately, this position offers an exciting opportunity for experienced hospitality or theatre managers aiming to contribute to a prominent entertainment brand while growing their leadership career in a supportive and resource-rich environment.

Job Requirements

Be of legal age to sell and or serve alcohol per state and or local laws
Completed or in the process of completing the management certification program
Must be SDS trained
Obtain food handlers card where applicable
Obtain ServSafe Food Manager Certification
Review and understand the Regal Operations Manual
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
Ability to frequently stand for long periods of time
Ability to lift up to 60 lbs
High school diploma or equivalent
Two years management or supervisory experience in a restaurant or VIP/luxury theatre concept
Effective oral and written communication skills
Ability to perform calculations with speed and accuracy
Ability to evaluate information and implement solutions independently
Proven computer skills including email, word processing, and spreadsheets
Proven ability to manage multiple tasks and set priorities

Job Qualifications

Degree in business or equivalent
Two years management or supervisory experience in restaurant or VIP/luxury theatre concept
Experience in high volume hospitality environment
Completion of legally required state or local alcohol training and certification
Completion of Regal Responsible Beverage Server training
Good public speaking skills
Ability to communicate effectively with employees, vendors, and corporate staff
Experience using PC platforms and office software
Strong leadership and interpersonal skills
Ability to create staff schedules and control labor costs
Knowledge of food safety and health department regulations
Experience handling cash and reconciling receipts
Understanding of projection and sound technology is a plus

Job Duties

Regular and consistent attendance
Must be of legal age to sell and or serve alcohol per state and or local laws
Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
Ensure all cash management policies and procedures are adhered to always
Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents
Comply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulations
Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
Train staff in specific positions including server, box office, food runner, and bartender
cross-train as needed
Train kitchen staff in specific positions and cross-train as needed
Ensure required alcohol certification and training are current where applicable
Properly administering all required paperwork and upholding all company policies
Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
Ensure facilities are cleaned and maintained consistent with Regal standards every day
Direct kitchen and bar maintenance and sanitation program
Ensure proper use of all equipment
Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
Control inventory, shortages, and spoilage levels and investigate inconsistencies
Conduct full monthly/quarterly inventories
Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
Ensure that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards
Ensuring guest satisfaction – smile, greet, and thank all guests
Take prompt, appropriate action to turn dissatisfied guests into repeat guests
Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
Respond personally to guest questions and complaints
Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal