Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Life insurance
Vision Insurance
Job Description
The Coeur d'Alene Casino Resort is recognized as the premier destination resort that promises a unique and exciting experience deeply rooted in Traditional Tribal Hospitality. Known for its commitment to delivering exceptional entertainment, dining, and service, the resort extends a warm welcome to everyone, fostering a sense of family among its employees and guests alike. This establishment blends luxury, native heritage, and exceptional service to create an inviting environment where every visitor feels valued and appreciated. The casino resort's dedication to quality, community, and cultural respect has made it a cherished destination in the region, attracting guests seeking both entertainment and a connection to authentic tribal traditions.
As part of this dynamic environment, the Red Tail venue operates as one of the resort’s distinguished restaurant outlets. The role of the Red Tail Assistant Manager is pivotal in assisting the Red Tail Venue Manager with the daily operations of the restaurant and managing the team to uphold the highest standards of service. This position focuses not only on the operational aspects of the restaurant but also on promoting an atmosphere that ensures guests receive hot, fresh, and delicious food paired with exceptional service.
The Assistant Manager is responsible for overseeing all facets of the restaurant operation: from organizing and directing training for staff, handling scheduling, coaching, and evaluating performance, to managing labor shortages by stepping into various roles as needed. This hands-on leadership approach ensures smooth day-to-day operations and continuous quality control. Monitoring compliance with food safety, health, fire regulations, and liquor laws is a key part of the role, maintaining the safety and legality of all food and beverage services. Attention to detail in payroll monitoring and accurate reporting at the end of each shift contributes to the efficient management of the restaurant.
Additionally, the Assistant Manager takes charge of addressing and resolving any guest complaints regarding food quality and service, a testament to the resort's dedication to customer satisfaction. They are also involved in the recruitment process by conducting interviews and hiring new staff members to maintain a competent and dedicated team. The role requires strong leadership skills, the ability to handle high-pressure situations professionally, and a commitment to fostering a positive and productive work environment. This is a medium strength category job, necessitating physical stamina to perform tasks such as standing, walking, reaching, and occasionally lifting up to 50 pounds. The environment can be busy and noisy with the presence of flashing lights, typical of casino and resort settings.
This position offers an excellent opportunity for individuals experienced in full-service restaurant and bar environments who are passionate about hospitality and eager to contribute to a vibrant and culturally rich workplace. Being part of the Coeur d'Alene Casino Resort family means embracing the mission of Tribal Hospitality and playing an essential role in delivering an outstanding dining experience that honors tradition and excellence. The role demands not only operational expertise but also a strong commitment to team leadership, guest satisfaction, and compliance with all regulatory standards. Overall, the Red Tail Assistant Manager is a vital contributor to the resort's reputation for quality, safety, and exceptional guest experiences.
As part of this dynamic environment, the Red Tail venue operates as one of the resort’s distinguished restaurant outlets. The role of the Red Tail Assistant Manager is pivotal in assisting the Red Tail Venue Manager with the daily operations of the restaurant and managing the team to uphold the highest standards of service. This position focuses not only on the operational aspects of the restaurant but also on promoting an atmosphere that ensures guests receive hot, fresh, and delicious food paired with exceptional service.
The Assistant Manager is responsible for overseeing all facets of the restaurant operation: from organizing and directing training for staff, handling scheduling, coaching, and evaluating performance, to managing labor shortages by stepping into various roles as needed. This hands-on leadership approach ensures smooth day-to-day operations and continuous quality control. Monitoring compliance with food safety, health, fire regulations, and liquor laws is a key part of the role, maintaining the safety and legality of all food and beverage services. Attention to detail in payroll monitoring and accurate reporting at the end of each shift contributes to the efficient management of the restaurant.
Additionally, the Assistant Manager takes charge of addressing and resolving any guest complaints regarding food quality and service, a testament to the resort's dedication to customer satisfaction. They are also involved in the recruitment process by conducting interviews and hiring new staff members to maintain a competent and dedicated team. The role requires strong leadership skills, the ability to handle high-pressure situations professionally, and a commitment to fostering a positive and productive work environment. This is a medium strength category job, necessitating physical stamina to perform tasks such as standing, walking, reaching, and occasionally lifting up to 50 pounds. The environment can be busy and noisy with the presence of flashing lights, typical of casino and resort settings.
This position offers an excellent opportunity for individuals experienced in full-service restaurant and bar environments who are passionate about hospitality and eager to contribute to a vibrant and culturally rich workplace. Being part of the Coeur d'Alene Casino Resort family means embracing the mission of Tribal Hospitality and playing an essential role in delivering an outstanding dining experience that honors tradition and excellence. The role demands not only operational expertise but also a strong commitment to team leadership, guest satisfaction, and compliance with all regulatory standards. Overall, the Red Tail Assistant Manager is a vital contributor to the resort's reputation for quality, safety, and exceptional guest experiences.
Job Requirements
- High school diploma or equivalent
- must be 21 years of age or older
- previous customer service experience
- valid driver’s license
- three years previous experience in a full-service restaurant/bar environment
- two years of supervisory experience in full-service restaurant/bar environment preferred
- prior interviewing and hiring experience preferred
- alcohol ServSafe certification required
- food ServSafe certification required
- computer skills
- strong cashiering skills
- ability to work well in a team environment
- skilled at managing conflict and influencing outcomes
- strong multitasking, organization, and presentation skills
- excellent verbal and written communication skills
- strong problem-solving skills
- thorough understanding of CDA Casino/FnB policies and progressive discipline
- ability to guide and coach a team
Job Qualifications
- High school diploma or equivalent
- must be 21 years of age or older
- previous customer service experience
- valid driver’s license
- three years previous experience in a full-service restaurant/bar environment
- five years preferred
- two years of supervisory experience in full-service restaurant/bar environment preferred
- prior interviewing and hiring experience preferred
- alcohol ServSafe certification required
- food ServSafe certification required
- computer skills including proficiency with Microsoft Word and Excel preferred
- strong cashiering skills
- ability to work well in a team environment
- skilled at managing conflict and influencing outcomes
- strong multitasking, organization, and presentation skills
- excellent verbal and written communication skills
- strong problem-solving skills
- thorough understanding of CDA Casino/FnB policies and progressive discipline
- ability to guide and coach a team
Job Duties
- Supervise restaurant outlet by organizing and directing worker training programs
- resolve personnel problems
- create schedules
- coach employees and evaluate employee performance
- interview and hire staff
- work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering
- remain on restaurant floor throughout shift and assist as required to ensure smooth operation
- monitor compliance with health and fire regulations regarding food preparation and serving
- monitor food product to ensure guest satisfaction
- monitor payroll to ensure accuracy
- investigate and resolve complaints regarding food quality and service
- complete accurate daily reports at end of each shift
- ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws
- correct ticket mistakes in the POS system
- perform other area, projects and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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