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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Life insurance
Vision Insurance
Job Description
The Coeur d'Alene Casino Resort is recognized as the premier destination resort that promises a unique and exciting experience deeply rooted in Traditional Tribal Hospitality. Known for its commitment to delivering exceptional entertainment, dining, and service, the resort extends a warm welcome to everyone, fostering a sense of family among its employees and guests alike. This establishment blends luxury, native heritage, and exceptional service to create an inviting environment where every visitor feels valued and appreciated. The casino resort's dedication to quality, community, and cultural respect has made it a cherished destination in the region, attracting guests seeking both entertainment... Show More
Job Requirements
- High school diploma or equivalent
- must be 21 years of age or older
- previous customer service experience
- valid driver’s license
- three years previous experience in a full-service restaurant/bar environment
- two years of supervisory experience in full-service restaurant/bar environment preferred
- prior interviewing and hiring experience preferred
- alcohol ServSafe certification required
- food ServSafe certification required
- computer skills
- strong cashiering skills
- ability to work well in a team environment
- skilled at managing conflict and influencing outcomes
- strong multitasking, organization, and presentation skills
- excellent verbal and written communication skills
- strong problem-solving skills
- thorough understanding of CDA Casino/FnB policies and progressive discipline
- ability to guide and coach a team
Job Qualifications
- High school diploma or equivalent
- must be 21 years of age or older
- previous customer service experience
- valid driver’s license
- three years previous experience in a full-service restaurant/bar environment
- five years preferred
- two years of supervisory experience in full-service restaurant/bar environment preferred
- prior interviewing and hiring experience preferred
- alcohol ServSafe certification required
- food ServSafe certification required
- computer skills including proficiency with Microsoft Word and Excel preferred
- strong cashiering skills
- ability to work well in a team environment
- skilled at managing conflict and influencing outcomes
- strong multitasking, organization, and presentation skills
- excellent verbal and written communication skills
- strong problem-solving skills
- thorough understanding of CDA Casino/FnB policies and progressive discipline
- ability to guide and coach a team
Job Duties
- Supervise restaurant outlet by organizing and directing worker training programs
- resolve personnel problems
- create schedules
- coach employees and evaluate employee performance
- interview and hire staff
- work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering
- remain on restaurant floor throughout shift and assist as required to ensure smooth operation
- monitor compliance with health and fire regulations regarding food preparation and serving
- monitor food product to ensure guest satisfaction
- monitor payroll to ensure accuracy
- investigate and resolve complaints regarding food quality and service
- complete accurate daily reports at end of each shift
- ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws
- correct ticket mistakes in the POS system
- perform other area, projects and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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