Recreation Coordinator

Mission Viejo, CA, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $18.50 - $20.50

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

paid sick days

401(k) with Company Match

Tuition Reimbursement

Employee assistance program

Travel Discounts

Employee pricing

Job Description

HGV (Hilton Grand Vacations) is a renowned company dedicated to providing exceptional vacation experiences to owners and guests at their resort properties. As part of the Hilton portfolio, HGV is known for its commitment to quality, service excellence, and creating lasting memories for vacationers. The company operates within the hospitality sector, specializing in vacation ownership and resort management, and has established itself as a trusted name in the industry by focusing on guest satisfaction and innovative recreational offerings. HGV’s culture emphasizes a people-first approach, recognizing the value of its team members and their essential role in delivering outstanding service experiences. They offer a wide range of benefits from day one, including health care options such as medical, dental, and vision coverage, paid vacation and sick days, 401(k) programs with company match, and tuition reimbursement. Beyond benefits, Hilton Grand Vacations fosters an inclusive environment where diversity is celebrated and equal opportunity is promoted for all employees regardless of race, religion, gender, or disability status. The company also supports the physical and mental wellbeing of its staff through its Employee Assistance Program, and provides unique perks like employee pricing discounts and travel discounts at Hilton hotels around the world.

The role of Recreation Coordinator at HGV centers on creating and managing enjoyable and engaging recreational programs that enhance the vacation experience for guests and owners of various age groups. This position is ideal for individuals who are service-oriented, courteous, and have a passion for delivering fun and memorable activities. Recreation Coordinators are entrusted with planning, supervising, and evaluating recreational activities that accommodate the interests and needs of resort visitors while ensuring the highest standards of service. Key responsibilities include coordinating a diverse range of programs daily, managing pool activities, overseeing equipment rental processes, and maintaining inventory. This role also demands strong communication skills to effectively promote activities, engage participants, and solve problems creatively. In addition, Recreation Coordinators collaborate with other departments to support overall resort operations and may participate in program surveys and reporting to optimize recreational offerings. The position offers an hourly wage ranging from $18.50 to $20.50 based on experience and requires candidates to be U.S. hourly team members not subject to collective bargaining agreements. HGV values team-first attitudes and welcomes applicants with customer service experience who are eager to contribute to a positive resort atmosphere. This career opportunity allows motivated individuals to work in a diverse, rewarding environment with ample advancement and learning opportunities, situated within a respected global hospitality company.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or recreation preferred
Ability to work flexible hours including weekends and holidays
Must be eligible to work in the U.S.
U.S. hourly team member not represented by a labor organization or subject to collective bargaining agreement
Ability to interact courteously with guests of all ages
Physical ability to perform duties related to supervision of recreational areas

Job Qualifications

Customer service experience
Knowledge of recreation program development and implementation
Excellent communication and organizational skills
Ability to work with diverse age groups
Experience in supervising recreational activities
Strong problem-solving skills
Team-first attitude

Job Duties

Coordinate recreational programs on a day-to-day basis for all age groups according to needs and interests of guests/owners, resort requirements
Supervise and evaluate recreation program content and prepare communication material to attract participants, promote program interest, and evaluate program/activities effectiveness and participation levels
Plan, coordinate, and teach specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities
Supervise pool activities, towel inventory control, and all other activity common areas
Rent and sign out recreation equipment to guests
Always provide outstanding guest/owner service including answering inquiries, providing information, and general problem solving
Maintain recreation inventory
Assist and provide support to other departments when requested
Assist in conducting program surveys and preparing reports as needed
Knowledge of a wide variety of recreation activities and programs including their development and implementation