Receptionist/Switchboard

Hampton Roads Transit (HRT) is a vital public transportation provider serving the Hampton Roads region, known for its commitment to offering reliable, efficient, and accessible transit services to its diverse community. As a trusted government agency, HRT operates a wide array of bus routes and commuter services designed to connect residents to employment, education, healthcare, and recreational opportunities throughout the region. With a focus on enhancing quality of life through innovative transportation solutions, HRT prides itself on maintaining high standards of customer service, safety, and environmental responsibility. The agency’s mission centers on supporting sustainable mobility and regional economic growth by delivering transportation options that meet the evolving needs of its customers.

As an employer, HRT offers a stimulating and rewarding work environment enriched by a culture that values teamwork, diversity, and professionalism. Recognized for its competitive wages and unmatched benefits, the agency seeks dedicated professionals who are passionate about serving the community and enhancing public transit experiences. Employee well-being and career development are prioritized, reflecting in comprehensive benefits and opportunities for growth within a government-supported organization.

The Receptionist/Switchboard Operator at Hampton Roads Transit plays a crucial role as the first point of contact for customers and visitors. This essential position involves operating a multi-line telephone switchboard to efficiently route internal and external calls, greeting and assisting visitors with a positive and helpful attitude, and providing accurate information regarding transit services and company policies. The receptionist is responsible for maintaining order and security in the designated lobby area, ensuring it is clean, safe, and welcoming. They also oversee administrative tasks such as producing ID cards, managing the Lost and Found database, and supporting other clerical duties assigned by management.

This role demands exceptional interpersonal and communication skills, the ability to handle emergency situations calmly, and a strong sense of urgency and professionalism. The successful candidate will be adept at multi-tasking and problem-solving in a fast-paced environment, able to work independently as well as collaborate with all HRT departments. Proficiency in computer systems and software such as Microsoft Office suite, Avaya Phone System, and specialized ID Card and database management tools is essential, with a requirement to quickly adapt and learn new technologies related to the role.

The position offers a pay range of $16.45 to $20.15 per hour and is classified as non-exempt. Being an essential personnel role, the receptionist must be flexible regarding work hours and be prepared to report during severe weather or other contingencies to maintain uninterrupted service. HRT fosters a supportive atmosphere that encourages safety awareness, ethical conduct, confidentiality, and respect for policies and procedures across all operations.

Overall, this Receptionist/Switchboard Operator position is a fantastic opportunity for individuals with customer service experience and a customer-focused mindset looking to make a meaningful impact in public transportation. By joining Hampton Roads Transit, employees become part of a dedicated team committed to excellence and innovation in delivering transit services that enhance the lives of Hampton Roads residents and visitors alike.