Receptionist/Screener - WHEAP (Wisconsin Home Energy Assistance Program) SEASONAL
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
accidental death and dismemberment insurance
Health savings account
Flexible spending account
Employee assistance program
Retirement Plan
Job Description
UMOS is a well-established nonprofit organization dedicated to improving the lives of individuals and families by providing essential social services. With over 1,000 professionals working across more than 60 offices in seven states, UMOS offers a wide range of programs that support early childhood development, workforce training, healthcare education, and assistance for vulnerable populations such as farmworkers, victims of domestic violence, and those affected by human trafficking. The organization prides itself on fostering community empowerment and helping people build better futures through comprehensive support and resources. UMOS is committed to diversity and inclusion, striving to serve a broad spectrum of... Show More
Job Requirements
- High school diploma or equivalent
- minimum six months of customer service work experience
- bilingual Spanish/English or Rohingya, Burmese, or Arabic preferred
- demonstrated verbal communication skills
- organizational skills
- proficiency in Microsoft Office Suite
- typing speed of at least 50 words per minute
- reliable transportation
- valid Wisconsin driver’s license
- adequate vehicle insurance
- ability to travel within Wisconsin
Job Qualifications
- High school diploma or equivalent supplemented by post-secondary education or related training in the social services field
- minimum of six months of work experience in customer service or related industry
- knowledge of corporate office protocol and customer service-oriented practices and procedures
- bilingual Spanish/English or Rohingya, Burmese, or Arabic preferred
- demonstrated ability to speak clearly, pleasantly, and courteously with good listening and comprehension skills
- good organizational skills with ability to retain program facts and share them with visitors and applicants
- proficient in Microsoft Office Suite and able to type at least 50 words per minute
- reliable transportation with valid Wisconsin driver’s license and adequate vehicle insurance
Job Duties
- Answer multi-line phone system and relay calls to the appropriate party
- schedule appointments for program applicants and participants
- provide direction to appropriate partner agency staff or other community resources in a professional manner
- update and organize all program documents and outreach materials including intake files and confidential documents
- translate documents as needed
- assess client's immediate needs and direct applicants to appropriate services or programs
- assist in preparation of staff meetings, outreach events, and other related meetings
- open, sort, and distribute incoming correspondence including faxes and email
- receive visitors and program applicants in a customer-oriented manner and provide program information
- maintain supplies and inventory by checking stock and submitting orders
- assist in coordination of planned activities, workshops, conferences, and travel arrangements
- provide technical assistance, training, and support to new staff as needed
- attend meetings, conferences, workshops, and perform special projects and other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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