Receptionist/Scheduler (DHWC- Behavioral Health)

The hiring organization is a well-established medical and dental clinic known for providing comprehensive healthcare services across a variety of specialties including medical, dental, behavioral health, psychiatry, physical therapy, and more. With a strong focus on patient-centered care, the clinic is committed to maintaining an efficient and welcoming environment for patients and staff alike. This healthcare facility emphasizes adherence to privacy standards such as HIPAA, ensuring that protected health information is handled with the utmost confidentiality. Serving diverse populations, the clinic is attentive to the needs of its community and upholds a reputation built on trust and quality service.

The role being offered is for a Receptionist Scheduler, a pivotal position within the clinic responsible for ensuring smooth front desk operations and superior patient service. This role is essential to supporting clinic efficiency and patient satisfaction by managing a high volume of incoming patient interactions and administrative responsibilities. The Receptionist Scheduler will handle patient check-ins, appointment scheduling across multiple providers and departments, payment collection, maintenance of medical and dental electronic records, and supporting communications between patients and clinical staff. Additionally, this position includes interacting with various clinic departments such as Medical, Dental, Behavioral Health, and others, thus requiring flexibility and the ability to multitask effectively.

The position demands proficiency in electronic health record (EHR) systems and office technologies, including Microsoft Office Suite and Smartsheet, facilitating accurate and timely workflow management. Excellent customer service skills are crucial, as the Receptionist Scheduler is often the first point of contact for patients and visitors, responsible for welcoming guests and managing inquiries. The role also involves handling administrative duties such as routing mail, managing office supplies, processing medical records requests, and resolving complaints or concerns with tact and professionalism.

This is a full-time position suited for an individual with at least one year of medical and dental receptionist experience, comfortable in a fast-paced medical environment. The candidate should be bilingual in English and Spanish to effectively communicate with a diverse patient population. Physical demands include prolonged periods of sitting and standing, occasional lifting, and other moderate physical activities commonplace in a healthcare setting.

Overall, this Receptionist Scheduler role offers an opportunity to be part of a dynamic clinical team dedicated to delivering excellent healthcare services while supporting the organization's operations through strong administrative skills and a patient-focused approach. The ideal candidate thrives in a collaborative, fast-moving environment that values professionalism, confidentiality, and continuous improvement in patient care experience.