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Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
flexible schedules
competitive pay
Continuous learning opportunities
Professional work environment
Job Description
Cambridge Health Alliance (CHA) is a well-established healthcare organization that operates multiple hospitals and health centers in the Cambridge, Massachusetts area. CHA is dedicated to providing high-quality, culturally competent care to a diverse patient community with a strong emphasis on community health and wellness. The organization fosters an inclusive, respectful, and supportive workplace culture that values teamwork, innovation, and continuous learning. As a respected regional healthcare provider, CHA offers a range of medical, behavioral health, and wellness services through its network of hospitals, community health centers, and specialty clinics, focusing on accessible and comprehensive care for all patients.
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Job Requirements
- Must have medical terminology
- Medical secretarial degree strongly preferred
- 2 to 3 years medical office experience preferred
- Ability to greet and provide information to patients and visitors
- Proficient in telephone and computer use
- Ability to direct visitors and answer inquiries professionally
- Capacity to handle difficult situations calmly
- Adherence to hospital security and confidentiality policies
- Willingness to work Monday through Friday, 8:00 AM to 4:30 PM
- Ability to work in a fast-paced and diverse healthcare environment
Job Qualifications
- Medical secretarial degree strongly preferred
- 2 to 3 years of medical office experience preferred
- Knowledge of medical terminology
- Excellent communication and interpersonal skills
- Ability to use telephone and computer systems effectively
- Proficiency in handling multiple administrative tasks
- Ability to maintain confidentiality and adhere to security policies
- Friendly and professional demeanor
- Capacity to handle stressful situations calmly
- Commitment to continuous learning and professional development
Job Duties
- Greets and provides information to patients and visitors
- Does not wait for someone to approach the desk, initiates contact with each person entering the lobby or reception area including CHA employees and offers assistance
- Directs patients and visitors to proper locations with clear directions and calls interpreters as needed
- Responds to telephone inquiries professionally regarding IT, hospital services, and directions
- Utilizes telephone features like transferring and hold functions
- Ensures someone is available to answer the telephone at all times
- Accesses patient information via computer systems
- Interfaces effectively with the IT department to resolve hardware and software issues
- Acts in a friendly and reassuring manner in all interactions
- Signs in and out of terminal screens per hospital security policy without unauthorized access
- Manages difficult situations calmly and calls for assistance when needed
- Keeps updated on hospital events, programs, office and meeting locations to provide accurate information
- Maintains alertness in the reception area with sensitivity to safety and security
- Performs a wide range of administrative and receptionist duties including greeting and escorting visitors, sorting mail, maintaining files and supplies, producing reports, and managing telephone communications to support IT department operations
- Schedules meetings and training rooms for senior IT staff
- Keeps front desk and lobby area tidy and stocked with information
- Participates in training new employees and volunteers
- Promotes a professional image by adhering to dress code and wearing hospital identification
- Demonstrates commitment to growth through departmental meetings and in-service opportunities
- Complies with network regulations for fire, safety, infection control, disaster preparedness, and emergency codes
- Participates in performance appraisals and other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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