Receptionist/Cashier

Our dealership is a reputable automobile sales and service company committed to delivering exceptional customer experiences and maintaining high customer satisfaction ratings. We pride ourselves on our commitment to quality service and continuous improvement, aiming to foster strong relationships with our customers. With a team-oriented approach, our dealership integrates sales, service, production, and administrative departments to ensure a seamless and satisfying customer journey from start to finish. We invest in our employees by providing a professional environment that encourages personal growth, skill enhancement, and the opportunity to contribute meaningfully to our company’s success.

The role of the Customer Service Index (CSI) Representative is pivotal in maintaining and enhancing the dealership’s overall customer service rating. This position is full-time and focuses on ensuring the highest level of customer satisfaction by effectively working across departments to handle customer inquiries and feedback. The CSI Representative is responsible for administering Customer Satisfaction Index questionnaires, analyzing results, and communicating data insights to management and other dealership staff. This role requires excellent communication skills, problem-solving abilities, and the capacity to multi-task efficiently within a dynamic automotive retail and service environment.

In this capacity, the CSI Representative will work closely with customers directly and indirectly, administering surveys both face-to-face and via telephone, ensuring courteous and prompt service. Emphasis is placed on understanding customer needs, promptly routing concerns to the appropriate contact or department, and assisting in effectively resolving issues to foster customer loyalty and increase dealership sales. The CSI Representative also plays an important role in interpreting questionnaire data and grading the dealership’s performance, allowing management to make informed decisions and improvements based on customer feedback.

Physically, the role requires the ability to move throughout the dealership facility during the work shift and spend time in air-conditioned indoor areas. It demands regular sitting, standing, and walking, with occasional bending, lifting, and other physical activities. The ideal candidate will maintain a professional personal appearance and possess the ability to comprehend and act on instructions and company policies.

This position offers a unique opportunity to contribute directly to the satisfaction levels of the dealership’s customers and the overall success of the business. Being the point of contact for customer satisfaction metrics, the CSI Representative must be detail-oriented, analytical, and a strong communicator. The ability to adapt to evolving automotive technologies and sales practices is necessary to stay current with industry standards and customer expectations. Working in a collaborative team environment, the CSI Representative is expected to participate in company meetings, follow lawful instructions from supervisors, and uphold confidentiality agreements to protect sensitive information.

Working hours may include evenings, weekends, and holidays, reflecting the dynamic needs of the dealership and its customers. This role is essential for driving continuous improvement in customer relations, enhancing brand reputation, and increasing customer retention through excellent service delivery and insightful data analysis.