Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
employee discount
Profit sharing program
Job Description
Bimmer Motor Specialists (BMS), located in Coppell, TX, is a family-owned luxury automotive repair facility that has been proudly servicing the Dallas-Fort Worth (DFW) metroplex for over 15 years. Since its establishment in 2008, BMS has remained committed to delivering quality repairs with honesty and integrity, embodying a mission to treat customers like family while keeping their vehicles safe and reliable on the road. This dedication has earned BMS a loyal customer base that spans the entire metroplex and has built a strong reputation through word-of-mouth referrals. The company culture at BMS is deeply rooted in teamwork, integrity, positivity, and fun, with an emphasis on work-life balance reflected in policies such as no weekend shifts. Employees are central to the company’s ongoing success, and BMS places great importance on fostering a supportive environment where staff members can thrive both personally and professionally.
The role of Receptionist at BMS is an exciting opportunity for individuals with high energy and outstanding customer service skills who want to be part of a welcoming, family-oriented team. As the first point of contact for customers, receptionists play a critical role in representing the BMS brand with professionalism, friendliness, and efficiency. The position involves answering and directing phone calls in a courteous manner, checking in customers and creating repair orders, assisting with customer service issues, scheduling appointments, and ensuring a positive customer experience throughout each visit. Receptionists also support service advisors by creating callback notes, tracking client communications through emails and texts, and managing client payments accurately. Attention to detail, clear communication, and strong organizational skills are essential for success in this fast-paced, dynamic environment.
BMS offers a full-time position working Monday through Friday from 8:30 a.m. to 5:30 p.m., providing a stable weekday schedule that respects personal time on weekends. The salary range typically falls between $700 to $800 per week. Employees also benefit from comprehensive medical, dental, and vision insurance plans, paid vacation and holidays, and an employee discount on parts and services. Additional perks include a profit-sharing program and a commitment to maintaining a clean, presentable front office area. The role is located at the BMS facility in Coppell, where the team embraces a culture of mutual respect and collaboration. This position is ideal for candidates who are passionate about the automotive industry or looking to build a career within it, offering the chance to grow with a company that values hard work, family spirit, and integrity.
The role of Receptionist at BMS is an exciting opportunity for individuals with high energy and outstanding customer service skills who want to be part of a welcoming, family-oriented team. As the first point of contact for customers, receptionists play a critical role in representing the BMS brand with professionalism, friendliness, and efficiency. The position involves answering and directing phone calls in a courteous manner, checking in customers and creating repair orders, assisting with customer service issues, scheduling appointments, and ensuring a positive customer experience throughout each visit. Receptionists also support service advisors by creating callback notes, tracking client communications through emails and texts, and managing client payments accurately. Attention to detail, clear communication, and strong organizational skills are essential for success in this fast-paced, dynamic environment.
BMS offers a full-time position working Monday through Friday from 8:30 a.m. to 5:30 p.m., providing a stable weekday schedule that respects personal time on weekends. The salary range typically falls between $700 to $800 per week. Employees also benefit from comprehensive medical, dental, and vision insurance plans, paid vacation and holidays, and an employee discount on parts and services. Additional perks include a profit-sharing program and a commitment to maintaining a clean, presentable front office area. The role is located at the BMS facility in Coppell, where the team embraces a culture of mutual respect and collaboration. This position is ideal for candidates who are passionate about the automotive industry or looking to build a career within it, offering the chance to grow with a company that values hard work, family spirit, and integrity.
Job Requirements
- High school diploma or equivalent
- Three or more years of customer service experience preferred
- Clear and pleasant speaking voice
- Ability to communicate and understand English including reading and writing
- Strong organizational ability
- Ability to work under pressure
- Professional appearance and work ethic
Job Qualifications
- Clear and pleasant speaking voice
- Attention to detail with a strong organizational ability
- Ability to concentrate and listen amid distractions and interruptions
- Able to work under pressure
- Ability to take complete messages including names, numbers, etc
- Ability to relay call or telephone message to correct individual
- Possess excellent customer relations abilities
- Polite and courteous manner
- Cooperative attitude
- Team-oriented
- High school diploma or equivalent
- Ability to communicate and understand English including reading and writing
- Spanish is a plus
- Professional appearance and work ethic
- Automotive terms or some background in cars or automotive industry is a plus
Job Duties
- Answer all calls in a professional and friendly tone and screen when necessary
- Check-in and create repair orders for service advisors and intake the vehicle
- Assist with any and all customer service situations
- Ensure that every customer is satisfied and happy
- Greet customers and enter customer information into our system
- Schedule weekly appointments accordingly
- Understand and take note of customer complaints or concerns to ensure customer satisfaction
- Customer follow-up and updates when needed
- Create callback notes for service advisor
- Consistently check email and texts for client communications
- Support the staff
- Check out and handle client payments accordingly
- Make sure the front area is kept clean and presentable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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