Receptionist - Waco

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.43 - $28.84

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Flexible work schedule

Job Description

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and an esteemed member of the Feeding America network. Headquartered in Austin, Texas, CTFB operates with a profound mission to increase food access across a 21-county region. Their work involves distributing nutritious food, advocating against hunger and poverty, and transforming lives through educational programs and innovative solutions. The organization's impact is extensive, supporting over 612,000 food-insecure individuals annually through a mixture of direct service programs and collaboration with about 250 nonprofit community partners. CTFB's culture is rooted in core values including Service, Integrity, Dignity, Collaboration, and... Show More

Job Requirements

High school diploma or equivalent
2+ years in a high volume, in-person, service-oriented role
Previous reception, customer service, or call center experience required
Spanish speaking skills including verbal and written
Excellent written and oral communication skills in English and Spanish
High-level interpersonal skills
Ability to maintain confidentiality and handle sensitive interactions
Ability to work independently with limited supervision
Proficiency using Microsoft Word, Excel, Outlook, and Slack or similar platforms
Extreme dependability
Belief in CTFB's mission, vision, values and culture
Willingness to work with diverse people
Commitment to service above all else

Job Qualifications

High school diploma or equivalent
2+ years in a high volume, in-person, service-oriented role
Previous reception, customer service, or call center experience required
Spanish speaking skills including verbal and written
Excellent written and oral communication skills in English and Spanish
High-level interpersonal skills with ability to relate to diverse ages and backgrounds
Demonstrated ability to maintain confidentiality and handle sensitive interactions
Ability to work independently with limited supervision
Proficiency using Microsoft Word, Excel, Outlook, Slack or similar platforms
Extreme dependability
Belief in CTFB's mission, vision, values and culture
Willingness to work with people from diverse ethnic, socioeconomic, and religious backgrounds
Commitment to service above all else

Job Duties

Provide excellent customer service to everyone who calls or visits the Food Bank
Answer calls and direct the caller to the appropriate department or individual with a focus on asking clarifying questions
Provide callers with general information such as Food Bank location, directions, website and other related information
Maintain up to date information about team-member roles, events, volunteer shifts, warehouse policies, office closures, etc., and know who to ask to find answers
Welcome all visitors to the Food Bank and provide answers to questions, communicate to team members when visitors have arrived, direct food donations/pickups to rear entrance, and assist with other visitor arrangements as necessary
Receive incoming mail and packages and distribute promptly, ensure outgoing mail is picked up daily, and coordinate express mail services
Accept walk-in donations including check and cash, issue receipts, provide in-person stewardship, and notify appropriate department when necessary
Manage internal coverage needs including scheduling staff and training for desk coverage
Provide support and communication during volunteer check-in including registration assistance and handling late arrivals
Create and maintain up-to-date written policies, procedures, and resources around reception workflow
Work with Facilities to maintain cleanliness of reception and visitor waiting area and manage Lost and Found
Perform limited additional administrative and community engagement tasks as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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