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Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
training programs
Career Development
flexible schedule
Job Description
Highgate Hotels is a renowned hospitality company operating a distinctive collection of premier hotels across multiple prestigious locations. Known for its commitment to delivering exceptional guest experiences, Highgate Hotels offers luxury accommodations, state-of-the-art amenities, and personalized services to both business and leisure travelers. The company maintains a reputation for excellence within the hospitality industry by combining stylish environments, attentive staff, and high standards to create memorable stays for its guests. The brand continues to grow and innovate, embracing new trends and technologies in hotel management while preserving its dedication to comfort, quality, and service.
The role offered within Highg... Show More
The role offered within Highg... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality settings
- Ability to handle transactions accurately
- Strong verbal and written communication skills
- Professional appearance and demeanor
Job Qualifications
- Experience in hospitality or spa reception roles preferred
- Excellent communication and interpersonal skills
- Proficiency in booking and reservations software
- Strong organizational and multitasking abilities
- Customer-focused attitude with problem-solving skills
Job Duties
- Welcome guests warmly providing an attentive and polished greeting upon arrival
- Manage all spa bookings confirmations modifications and cancellations with accuracy
- Handle guest check-ins and check-outs efficiently including payment processing and charges
- Answer emails calls and inquiries promptly and professionally
- Provide knowledgeable recommendations on treatments spa experiences memberships and retail products
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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