Receptionist- The Residence at Orchard Grove

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $16.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

Employee Discounts

Job Description

The Residence at Orchard Grove, located in Shrewsbury, MA, is a premier senior living community committed to providing exceptional care and a vibrant lifestyle for its residents. As part of LCB Senior Living, a respected leader in the senior care industry, the Residence at Orchard Grove emphasizes a compassionate approach, ensuring each resident feels valued, secure, and engaged. The community offers a range of personalized services and amenities designed to foster independence, wellness, and a strong sense of community among residents. LCB Senior Living is dedicated to maintaining high standards of professionalism and care while promoting an inclusive environment that... Show More

Job Requirements

High school diploma or GED preferred
Six months to one-year prior reception experience in an office environment
Must have knowledge of basic telephone reception systems and techniques
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner
Ability to respond calmly to emergency situations
Ability to communicate in English both orally and in writing
Must be able to lift a minimum of fifteen (15) lbs and carry objects
Must be able to push and pull carts, and continuously walk, sit and stand
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height
Must have finger and hand dexterity to handle and manipulate instruments and equipment
Must have visual and auditory acuity
Must be able to type and use a computer
Must use good body mechanics

Job Qualifications

Must have knowledge of basic telephone reception systems and techniques
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner
Ability to respond calmly to emergency situations
Ability to communicate in English both orally and in writing
Focused and dedicated to providing excellent customer service
Ability to handle emergency situations calmly and completely
High school diploma or GED preferred
Six months to one-year prior reception experience in an office environment preferred
Typing or word processing experience preferred

Job Duties

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community
Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals
Perform all duties and responsibilities with a positive attitude
Handle incoming telephone calls in a professional and courteous manner and direct them accordingly
Greet guests and visitors in a professional and courteous manner and direct them accordingly
File correspondence
Sort mail
Record and type guest meal charges
Maintain and file resident safety sheets
Type correspondence as needed
Coordinate front desk activities
Maintain the front desk in a neat and orderly manner
Respond to emergency situations by contacting appropriate party such as 911, fire department, police etc
Attend required in-service training sessions and orientations
Respond to residents needs in a courteous manner
Update the communication log book on a regular basis
Maintain community brochures and stock

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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