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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $17.00 - $20.00
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Work Schedule

Flexible
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Benefits

Licensing paid by agency
Bonus based on performance
competitive salary
flexible schedule
Opportunity for advancement
Paid Time Off
Training & development

Job Description

Jaime Shannon - State Farm Agent is a dedicated insurance agency located in Fayetteville, North Carolina, committed to helping individuals manage the risks of everyday life, recover from unexpected events, and realize their dreams. Established in 2003, the agency is led by Jaime Shannon, a former Army servicemember whose leadership style emphasizes discipline, teamwork, and mutual support. The agency operates as a close-knit team of three, fostering a culture where each team member feels valued and supported both professionally and personally. Jaime is actively engaged in the community, including serving on the NC USA Wrestling board, highlighting the agency's commitment not only to clients but also to local youth and community programs.

Our agency prides itself on a work environment that balances professionalism with a supportive atmosphere. We understand that employees do their best work when they feel supported inside and outside the office. To foster this, we offer competitive benefits like paid vacation and holidays, licensing reimbursement, flexible schedules, bonuses based on performance, and opportunities for professional advancement. Training and development are essential parts of our culture to ensure every team member can grow alongside the agency. Our close-knit team environment encourages collaboration, mutual assistance, and customer-centric solutions.

We are currently seeking a Receptionist - State Farm Agent Team Member who will play a vital role in maintaining our agency's high standards of service. This position is suited for someone who is highly organized, detail-oriented, and thrives in a customer-focused, fast-paced setting. As a key part of our front office, the receptionist will greet customers warmly in person and via phone, manage appointment scheduling, and assist with office communications and customer records. The role requires excellent interpersonal skills and the ability to engage with prospective and existing customers, identifying opportunities to discuss insurance options.

This is an hourly position with a competitive salary range of $17.00 to $20.00 per hour, designed for candidates eager to develop their careers in the insurance industry. We encourage candidates who value teamwork, professionalism, and a positive work environment to apply. Our ideal team member is eager to learn, comfortable multitasking, and proud of delivering excellent customer service consistently. If you are looking to join a supportive agency where your contributions are valued and your professional growth is nurtured, Jaime Shannon - State Farm Agent provides a fantastic opportunity to advance your career in insurance and customer relations.

Job Requirements

  • Currently licensed applicants only
  • Ability to greet customers warmly and professionally
  • Excellent communication and interpersonal abilities
  • Strong organizational skills with an ability to multitask
  • Basic proficiency with computers and office software
  • Willingness to engage with customers and learn about insurance products
  • Commitment to teamwork and agency values

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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