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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Licensing paid by agency
Bonus based on performance
competitive salary
flexible schedule
Opportunity for advancement
Paid Time Off
Training and Development

Job Description

Heather Andrus - State Farm Agent is a well-established insurance agency located in Anchorage, Alaska, dedicated to providing exceptional insurance and financial services to its local community. Founded in 2016 by Heather Andrus, who brought with her extensive experience as a State Farm team member, the agency has built a reputation for outstanding customer service, a close-knit team culture, and a strong commitment to community support. Serving the Anchorage area and surrounding regions, the agency specializes in a range of insurance and planning products including auto insurance, home insurance, life insurance, retirement and college planning, business insurance, health insurance, and renters insurance. The office operates with a small team of four members, creating a friendly and familial atmosphere where every team member is valued and supported. This environment fosters positivity, reliability, and a strong work ethic while emphasizing work-life balance and professional growth.

The position of Receptionist - State Farm Agent Team Member offers an exciting opportunity to be part of this dedicated and energetic agency. This role is essential for maintaining smooth office operations and ensuring clients receive warm and professional service from the moment they make contact. Ideal candidates are highly organized, detail-oriented, and eager to learn. The receptionist serves as the first point of contact by greeting customers in person and over the phone, managing appointment scheduling, and maintaining communications within the office. In addition to administrative duties, the role involves assisting with customer records and engaging with prospective and current customers to identify and offer appropriate insurance options, thus contributing to the agency's growth and success. The role provides competitive hourly pay ranging from $18.00 to $20.00 and includes significant benefits such as licensing fees covered by the agency, performance-based bonuses, paid time off, flexible schedules, and opportunities for training, development, and advancement within the agency. This position is well-suited for someone who is proactive, enjoys working in a team-oriented environment, and values a positive company culture. With 14 years of combined insurance experience in the office and a mission to help people manage risks, recover from the unexpected, and realize their dreams, Heather Andrus - State Farm Agent creates an inviting workplace for ambitious individuals looking to grow a rewarding career in insurance and financial services.

Job Requirements

  • High school diploma or equivalent
  • Previous receptionist or customer service experience
  • Strong communication skills
  • Ability to multitask effectively
  • Basic proficiency with Microsoft Office and customer management software
  • Reliable and punctual
  • Coachable and eager to learn

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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