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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $45,000.00 - $65,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

4 day work week
Hiring Bonus
401(k)
Bonus based on performance
competitive salary
flexible schedule
Opportunity for advancement
Paid Time Off
Training and Development

Job Description

Ryan Gelbrich - State Farm Agent is a respected insurance agency located in Salem, OR, dedicated to providing top-notch insurance and financial services to the local community. As part of the larger State Farm family, this agency specializes in helping individuals and families manage risks related to everyday life, recover from unexpected events, and achieve their financial and personal goals. Their service offerings include auto insurance, home insurance, life insurance, and retirement planning, ensuring a comprehensive approach to client needs.

This agency stands out by fostering a supportive and customer-focused work environment. They emphasize teamwork, continuous learning, and personal development to maintain their high standards of service. Their commitment to quality service and personalized attention has established them as a trusted partner in insurance within the Salem community.

The role of Receptionist - State Farm Agent Team Member is pivotal in maintaining the smooth operation of the agency and providing an exceptional customer experience. This position is perfect for a highly organized and detail-oriented individual who thrives in a supportive role and enjoys interacting with people. The receptionist serves as the first point of contact for customers, greeting them warmly both in person and over the phone, and directing them to the appropriate team members. They play a vital role in managing appointment scheduling and handling office communications to ensure efficient workflow.

Additionally, the receptionist supports customer relationship management by assisting with incoming inquiries and maintaining accurate customer records. Beyond administrative duties, this role involves engaging with prospective and existing customers to identify opportunities to offer insurance options, contributing to the agency’s sales efforts. It requires excellent interpersonal and communication skills, the ability to multitask, and comfort with basic computer applications including Microsoft Office and CRM systems.

This is a full-time position offering a competitive salary range of $45,000 to $65,000 per year. The agency supports work-life balance with a flexible schedule and a 4-day work week. New team members can look forward to a hiring bonus, performance-based bonuses, 401(k) retirement plans, paid time off, and training and development programs to support career advancement within the company.

Joining Ryan Gelbrich - State Farm Agent means becoming part of a mission-driven team dedicated to helping customers protect what matters most. The relationship-focused culture is ideal for candidates who value a positive and productive workplace, enjoy continuous learning, and aspire to grow their careers in the insurance industry. Independent contractors own State Farm agencies and are responsible for employment decisions concerning their teams, offering a unique and empowering business environment.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in receptionist or customer service role
  • Strong communication skills
  • Ability to multitask and stay organized
  • Comfortable with basic computer applications
  • Willingness to engage with customers in sales conversations

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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