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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $30,000.00 - $40,000.00
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Work Schedule

Flexible
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Benefits

simple IRA
License reimbursement
Bonus based on performance
competitive salary
Dental Insurance
flexible schedule
Health Insurance
Opportunity for advancement
Paid Time Off
Training & development

Job Description

David Smyer - State Farm Agent is a reputable insurance agency located in Charleston, West Virginia. Founded in 2011, the agency prides itself on delivering comprehensive insurance and financial services tailored to meet the diverse needs of its customers. The agency operates with a clear mission to help individuals manage the risks of everyday life, recover from the unexpected, and realize their dreams. Serving the community with a range of products including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance, David Smyer - State Farm Agent has established itself as a trusted partner in financial security and risk management. The agency maintains a culture of teamwork, excellence, and personal achievement, reflecting the values of its leadership. The founder brings valuable experience from working at Enterprise Rent-A-Car, building a strong foundation in customer service, teamwork, and performance-driven environments, which continues to shape the agency's approach to customer care and employee development.

As a member of a close-knit team, candidates will find a supportive and relaxed office environment that emphasizes great work and a positive customer experience. The agency offers a range of benefits including paid time off, Simple IRA, health and dental insurance, and opportunities for advancement paired with flexible scheduling. These benefits reinforce the agency's commitment to employee well-being and career growth.

The role of Receptionist - State Farm Agent Team Member is pivotal in maintaining this supportive atmosphere while contributing to the agency’s success. This position involves welcoming customers warmly both in person and over the telephone, managing appointment scheduling, handling office communications, and assisting with customer inquiries and records. The receptionist acts as a vital communication hub between customers and insurance agents, ensuring that each client feels valued and supported. The role also includes opportunities to engage with prospective and existing customers to identify their insurance needs, encourage sales conversations, and provide exceptional customer service. Handling various administrative tasks and supporting team projects is essential to keeping the office running smoothly.

This position offers an annual salary between $30,000 and $40,000, reflecting the agency’s recognition of the responsibilities involved and the skills required for success. Ideal candidates will be organized, detail-oriented, and eager to learn and grow within the insurance industry. The agency values individuals who listen well, are coachable, build strong relationships, and take initiative. This opportunity is especially well-suited for those seeking not just a job but a career in a growth-oriented, achievement-driven, and supportive agency environment. Working at David Smyer - State Farm Agent means being part of a team that celebrates success together, supports professional development, and provides the tools needed for employees to thrive both personally and professionally.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a receptionist or customer service role
  • Strong communication and interpersonal skills
  • Ability to organize and multitask effectively
  • Comfort with engaging in sales conversations
  • Basic computer skills, including proficiency with Microsoft Office and CRM systems

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers' needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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