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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $38,800.00 - $53,300.00
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Work Schedule

Standard Hours
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Benefits

Salary plus commission
bonus
Paid Time Off
vacation days
Personal Days
sick days
growth potential
Opportunity for advancement

Job Description

Brandon Fresch - State Farm Agent is a dynamic and growing insurance agency dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. As an independent contractor agent with State Farm, the agency focuses exclusively on marketing State Farm insurance and financial service products. The office is located at 4546 West Ridge Rd and boasts a team of four motivated members. The agency prides itself on a high-energy, fun, and growth-oriented work environment that encourages excellence and personal achievement. Brandon Fresch, a proud graduate of Edinboro University, leads the agency with a commitment to superior customer service and professional development.

This agency serves a wide range of insurance and financial service needs including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance. Recognized for its efforts with awards such as Ambassador Travel, the agency cultivates a culture of success and ambition. It is an ideal workplace for driven individuals who want to make an immediate impact and grow professionally within a supportive team environment.

The role of Responsive Recruiter at Brandon Fresch - State Farm Agent is well-suited for an outgoing, customer-focused individual who enjoys engaging with the public. This position involves establishing strong customer relationships and providing responsive, accurate, and friendly service to meet varying client needs. Key responsibilities include assisting customers with inquiries related to insurance availability, eligibility, coverage options, policy changes, and claim submissions. The recruiter uses a customer-focused, needs-based approach to educate clients about insurance options and develops long-term relationships with them. This role also requires a proactive mindset, attention to detail, and dedication to a strong work ethic.

Emphasizing growth potential and opportunity for advancement, this role offers a compensation package that includes salary plus commission or bonus, as well as paid time off encompassing vacation and personal or sick days. Applicants will gain valuable experience and have the chance to build a career in an industry-leading insurance agency that values team collaboration and individual success. As employees of an independent contractor agent, candidates must be able to complete licensing and training requirements as mandated. This is an excellent opportunity for motivated individuals who want to work in a thriving, ambitious environment and contribute to a team that values excellence and customer service at its core.

Job Requirements

  • High school diploma or equivalent
  • Must be able to obtain Property and Casualty license
  • Must be able to obtain Life and Health license
  • Proven customer service experience preferred
  • Strong communication and interpersonal skills
  • Self-motivated and detail oriented
  • Ability to work in a team environment
  • Proactive problem-solving abilities
  • Commitment to delivering excellent customer service

Job Qualifications

  • Excellent interpersonal skills
  • Excellent communication skills including written, verbal, and listening
  • Ability to relate effectively to a diverse customer base
  • Self-motivated with a proactive attitude
  • Detail oriented
  • Dedicated to customer service
  • Ability to work well in a team
  • Property and Casualty license (or ability to obtain)
  • Life and Health license (or ability to obtain)

Job Duties

  • Establish customer relationships and follow up with customers as needed
  • Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a commitment to success each day
  • Collaborate effectively within a team environment
  • Proactively solve problems to meet customer needs
  • Assist in maintaining accurate customer records and licensing compliance

Job Criteria

Experience

Entry Level (1-2 years)


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