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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,000.00 - $50,000.00
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Work Schedule

Flexible
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Benefits

Bonus based on performance
competitive salary
flexible schedule
Opportunity for advancement
Paid Time Off
Training & development

Job Description

Denise Dowell - State Farm Agent is a prominent insurance agency committed to delivering outstanding service and comprehensive insurance solutions to the community of Alvin, TX. With a strong dedication to helping clients manage everyday risks, recover from unexpected situations, and achieve their financial and personal goals, the agency has built a reputation for reliability, professionalism, and personalized customer care. Denise Dowell and her team specialize in a wide range of insurance and financial services including auto insurance, home insurance, life insurance, and retirement planning. They serve individuals and families with tailored advice and support throughout the insurance process.

Joining the Denise Dowell State Farm team as a Receptionist means becoming an integral part of an energetic and goal-oriented environment. This role is designed for someone who thrives on organization, communication, and proactive customer engagement. The receptionist will act as the welcoming face and voice for the agency, ensuring every visitor and caller receives a warm, professional greeting and prompt assistance. The position includes managing appointment scheduling, handling inquiries, maintaining customer records, and supporting the team’s administrative needs.

This is a full-time opportunity offering a competitive salary ranging from $40,000 to $50,000 per year along with performance-based bonuses. Beyond compensation, the role offers a flexible schedule and opportunities for growth within the company, including training and development programs to enhance skills and career advancement. The ideal candidate will play a crucial role in fostering a positive and productive workplace culture, contributing to the overall success of the agency while interacting directly with prospects and customers. This role is particularly suited for those who enjoy multitasking and engaging in meaningful sales conversations as part of a supportive team environment.

As a Receptionist - State Farm Agent Team Member, you will not only support the smooth daily operations of the agency but also represent the mission of Denise Dowell’s team by being a key part of the customer experience. Emphasizing excellent customer service, you will help clients navigate their insurance options, guide them through the appointment process, and follow up to meet their ongoing needs. With a focus on communication and interpersonal skills, this role demands someone who can balance administrative tasks with direct customer engagement effectively.

Denise Dowell’s agency operates with the independent contractor model typical for State Farm agents. Employees work closely with the agent, who is responsible for all employment decisions. This structure empowers the team members while ensuring a personalized approach to client service. Joining this team will provide a professional and rewarding atmosphere where your contributions truly make a difference in customers’ financial security and peace of mind.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a receptionist or customer service role
  • Strong communication skills
  • Ability to multitask and stay organized
  • Basic computer proficiency including Microsoft Office
  • Willingness to learn about insurance products
  • Positive attitude and customer-focused mindset

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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