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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $19.25
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Work Schedule

Standard Hours
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Benefits

Paid Time Off

Job Description

Jimmy Thompson - State Farm Agent is a reputable insurance agency located in Willis, TX, dedicated to providing comprehensive insurance and financial services to meet the diverse needs of our customers. As part of the nation-leading State Farm network, our agency specializes in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We offer tailored solutions including auto insurance, home insurance, life insurance, and retirement planning, ensuring each client receives personalized care and expert advice. Our commitment to exceptional customer service and community involvement has made us a trusted name in the insurance industry. We pride ourselves on fostering a supportive and professional work environment where team members can thrive and grow.

We are currently seeking a dynamic and responsive Receptionist - State Farm Agent Team Member to join our team. This role is ideal for an organized and detail-oriented individual who enjoys working in a customer-focused environment and is eager to contribute to a positive and productive workplace. The successful candidate will play a crucial role in managing front-office operations, including greeting clients warmly, handling communications, scheduling appointments, and maintaining customer records. Moreover, this position offers the opportunity to engage directly with prospective and existing customers, identifying opportunities to offer State Farm’s insurance products, effectively blending administrative support with customer service and sales engagement. This full-time role is an excellent opportunity for someone looking to gain valuable experience and grow their career within the insurance sector. The team values collaboration, continuous learning, and dedication to helping others, providing a welcoming atmosphere for our newest members to succeed and develop professionally.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or related administrative role
  • Strong communication skills
  • Ability to multitask and stay organized
  • Basic knowledge of computer applications
  • Ability to engage with customers in sales-related discussions
  • Commitment to providing excellent customer service

Job Qualifications

  • Previous experience in a receptionist or customer service role
  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Basic computer skills, including Microsoft Office and CRM systems

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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