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Receptionist - State Farm Agent Team Member

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Salary
Range $35,000.00 - $40,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Bonus based on performance
competitive salary
Dental Insurance
flexible schedule
Health Insurance
Opportunity for advancement
Paid Time Off
Training and Development
Vision Insurance

Job Description

Charlotte Potts - State Farm Agent is a leading insurance agency based in North Little Rock, Central Arkansas, dedicated to providing exceptional service to customers while fostering opportunities for professional growth. Since 2013, the agency has been recognized as a top-performing office, achieving Million Dollar Round Table status and earning multiple prestigious awards including Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club. As a dynamic and growth-oriented team, the agency prides itself on a supportive and goal-driven culture where employees are motivated to grow, succeed, and maximize their earning potential. The agency delivers comprehensive insurance and financial services, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance, helping customers manage risks, recover from the unexpected, and realize their dreams.

The Receptionist - State Farm Agent Team Member role at Charlotte Potts - State Farm Agent offers an excellent opportunity for those seeking a career within a thriving insurance agency. This is a full-time position offering competitive pay between $14.00 and $15.00 per hour, combined with commissions and a robust benefits package that includes health, vision, and dental insurance, paid time off, flexible scheduling, bonuses based on performance, and training and development resources. The role is tailored for highly organized and detail-oriented individuals who excel in delivering outstanding customer service and are eager to grow in a fast-paced, results-driven environment.

In this role, the Receptionist serves as the first point of contact for customers, greeting them warmly in person and by phone, directing inquiries to the appropriate team members, and managing appointment scheduling. The position involves engaging with prospective and existing customers, identifying insurance opportunities while supporting the office's daily communications and administrative tasks. This position is ideal for candidates who possess strong communication and interpersonal skills, can multitask efficiently, and are comfortable engaging in sales conversations. Prior sales experience is highly preferred, as is a driven, professional attitude and the ability to thrive in a busy and goal-oriented workplace.

Charlotte Potts - State Farm Agent emphasizes career development and offers team members the skills, confidence, and entrepreneurial spirit needed to potentially run a business in the future. The agency fosters a fun, challenging, and rewarding environment where team members work collaboratively toward shared goals while supporting individual achievement. State Farm agents operate as independent contractors, responsible for their own employment decisions, ensuring the team is comprised of motivated and committed professionals dedicated to excellence. If you aspire to a career that values personal and professional achievement in the insurance industry rather than just a job, this agency provides the ideal platform for success and growth.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service or sales preferred
  • Ability to manage multiple tasks efficiently
  • Strong verbal and written communication skills
  • Professional demeanor and appearance
  • Comfortable working in a fast-paced environment
  • Ability to use office communication tools and software proficiently

Job Qualifications

  • Communication and interpersonal skills
  • Organizational and multitasking abilities
  • Comfortable with engaging in sales conversations
  • Driven and professional, comfortable working in a fast-paced environment
  • Prior sales experience highly preferred

Job Duties

  • Greet customers warmly in person and over the phone, directing them to the appropriate team members
  • Manage appointment scheduling and office communications
  • Assist in handling incoming inquiries and maintaining customer records
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
  • Provide excellent customer service and follow up on customers needs
  • Support the team with various administrative tasks and projects

Job Criteria

Experience

Mid Level (3-7 years)


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