Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Life insurance
Paid parental leave
short-term disability
long-term disability
flexible spending accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee assistance program
Additional Employee Perks and Discounts
Job Description
Williams Lea is a globally recognized business services company with a legacy of over 200 years in delivering efficient business processes across complex and highly regulated environments. Employing more than 5,200 professionals worldwide, Williams Lea specializes in connecting advanced technology with expert knowledge and streamlined processes to transform support services for modern enterprises. The company is committed to innovation and progress, striving to help businesses thrive in an increasingly digital and virtual world. Williams Lea fosters a diverse and inclusive workplace, adhering to equal employment opportunity policies and maintaining a drug-free work environment with pre-employment substance abuse testing. Their commitment... Show More
Job Requirements
- Minimum of 2-3 years experience in a concierge or receptionist role
- Excellent communication skills, both verbal and written
- Strong organizational and time management skills
- Professional presentation and demeanor
- Ability to multitask and prioritize duties effectively
- Proficiency in MS Office and familiarity with EMS or similar booking systems
- Ability to work Monday to Friday from 7:30 am to 4:30 pm
- Ability to handle guest requests with a proactive and customer-focused approach
- Must be able to work in a fast-paced and dynamic office environment
Job Qualifications
- 2-3 years previous experience working in a concierge role for a blue-chip company within a high-end hotel, country club, restaurant, retail or applicable commercial environment
- Outstanding guest services skills, sophisticated verbal and written communication skills
- Outstanding time management skills
- Have great interpersonal skills and an outgoing personality
- Must possess a professional presentation and presence
- Have an excellent command of the English language, both in verbal and written communication
- Have operational experience working at prestigious events (this is beneficial, but not critical)
- Be highly organized and have an eye for detail
- Have passion to achieve excellent guest service in everything that they do
- Work well under pressure and can act pro-actively and intuitively
- Ability to prioritize, preemptive planning, and anticipate problem
- A team player who is willing to go the extra mile
- To always act with integrity and embrace the company philosophy
- Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- IT knowledge: Knowledge of EMS, MS Office, and working knowledge of A/V equipment an advantage
- Administrative skills: ability to multitask, prioritize workload and provide administrative support
- Customer focus: ability to understand the needs of the client and provide customer service and superior client service
Job Duties
- Provide a warm and inviting welcome in the office lobby as the main point of contact for any visitor or employee for the organization
- Escort guests to their booked meeting room or office within the building, informing the host of the guest's arrival
- Understand customer's needs and provide them with 5 Star professional service when attending to their wishes and requirements
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations to all clients and guests
- Arrange events, excursions, transportation etc. upon request from guests
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Handling external and internal calls in a professional manner
- Assisting hospitality setting up rooms with beverages and food
- Manage any external catering requirements from third party vendors
- Booking of meeting rooms using all systems accurately and ensuring that all AV, room layout and food and beverage requirements are noted
- Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- Booking of transport for employees and clients
- Managing Visiting Attorney office, room bookings and visitor pass management
- Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Always acting according to the client's standards
- Assist in the daily production of clients visiting attorney email
- Ensuring a seamless and personal guest journey resulting in a positive lasting impression
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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