Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
prescription drug coverage
401k
Paid Time Off
Life insurance
Paid parental leave
short-term disability
long-term disability
flexible spending accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee assistance program
Employee Discounts
Job Description
Williams Lea is a renowned global business process outsourcing company with a rich history spanning over 200 years. With a workforce of more than 5,200 talented employees worldwide, Williams Lea specializes in delivering efficient business processes in complex and highly regulated environments. The company continuously evolves by combining advanced technology, expert knowledge, and robust processes to transform support services for its clients. As Williams Lea moves into its third century, it remains committed to helping businesses thrive in a future increasingly driven by digitization and virtualization technologies. This long-standing legacy and dedication to innovation make Williams Lea an exceptional place... Show More
Job Requirements
- High school diploma or equivalent
- 2-3 years experience in a concierge or receptionist role
- Excellent communication skills
- Strong interpersonal skills
- Professional appearance and presence
- Ability to multitask and prioritize
- Proficiency in MS Office
- Basic knowledge of A/V equipment
- Ability to work Monday to Friday, 7:30 am to 4:30 pm
- Ability to work well under pressure
Job Qualifications
- 2-3 years previous experience working in a concierge role for a blue-chip company within a high-end hotel, country club, restaurant, retail or applicable commercial environment
- Outstanding guest services skills
- Sophisticated verbal and written communication skills
- Outstanding time management skills
- Have great interpersonal skills and an outgoing personality
- Must possess a professional presentation and presence
- Have an excellent command of the English language, both in verbal and written communication
- Have operational experience working at prestigious events (this is beneficial, but not critical)
- Be highly organized and have an eye for detail
- Have passion to achieve excellent guest service in everything that they do
- Work well under pressure and can act proactively and intuitively
- Ability to prioritize, preemptive planning, and anticipate problem
- A team player who is willing to go the extra mile
- To always act with integrity and embrace the company philosophy
- Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- IT knowledge: Knowledge of EMS, MS Office, and working knowledge of A/V equipment an advantage
- Administrative skills: ability to multitask, prioritize workload and provide administrative support
- Customer focus: ability to understand the needs of the client and provide customer service and superior client service
Job Duties
- Provide a warm and inviting welcome in the office lobby as the main point of contact for any visitor or guest or employee for the organization
- Escort guests to their booked meeting room or office within the building, informing the host of the guest's arrival
- Understand customer's needs and provide them with 5 star professional service when attending to their wishes and requirements
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations to all clients and guests
- Arrange events, excursions, transportation etc. upon request from guests
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Handling external and internal calls in a professional manner
- Assisting hospitality setting up rooms with beverages and food
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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