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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The hiring organization is a specialized healthcare facility focused on providing compassionate and effective treatment for individuals dealing with substance use issues. This establishment is dedicated to creating a supportive environment where clients and their families feel welcomed and respected from the moment they enter the facility. As part of their commitment to high-quality care, the facility prioritizes professionalism and confidentiality, ensuring each person's privacy and dignity are maintained throughout the intake and treatment process.
The role of the Receptionist in the Intake Department is crucial within this healthcare setting. Serving as the first point of contact for clients, ... Show More
The role of the Receptionist in the Intake Department is crucial within this healthcare setting. Serving as the first point of contact for clients, ... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in healthcare or substance use treatment setting preferred
- knowledge of confidentiality and HIPAA regulations
- proficiency in computer office applications and electronic health record systems
- ability to multitask in a fast-paced environment
- strong communication and organizational skills
- bilingual abilities preferred
Job Qualifications
- High school diploma or equivalent
- associate’s degree preferred
- prior experience in a healthcare, behavioral health, or substance use treatment facility strongly preferred
- strong organizational, communication, and customer service skills
- proficient in Microsoft Office Suite and electronic health record systems
- ability to manage multiple tasks in a fast-paced environment
- knowledge of HIPAA and confidentiality regulations
- bilingual (English/Spanish) preferred
Job Duties
- Greet clients, visitors, and staff in a professional and respectful manner
- answer and direct incoming phone calls
- take and deliver accurate messages
- provide general information about the facility’s services and intake procedures
- maintain the intake area, ensuring it is organized, welcoming, and confidential
- assist with scheduling intake assessments, appointments, and follow-ups
- collect, verify, and process client documentation for admission
- enter and update client information into electronic health records or intake systems
- ensure all required intake forms are completed and securely filed in accordance with HIPAA and facility policies
- assist intake staff with administrative tasks such as photocopying, scanning, filing, and faxing
- coordinate with counselors, case managers, and medical staff to support client intake flow
- monitor and manage the intake department’s email and other communication channels
- handle confidential and sensitive information with discretion and professionalism
- report any unusual situations, safety concerns, or client crises immediately to supervisory staff
- perform other clerical and support duties as assigned by the Intake Supervisor or Program Director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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