Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The hiring organization is a specialized healthcare facility focused on providing compassionate and effective treatment for individuals dealing with substance use issues. This establishment is dedicated to creating a supportive environment where clients and their families feel welcomed and respected from the moment they enter the facility. As part of their commitment to high-quality care, the facility prioritizes professionalism and confidentiality, ensuring each person's privacy and dignity are maintained throughout the intake and treatment process.
The role of the Receptionist in the Intake Department is crucial within this healthcare setting. Serving as the first point of contact for clients, families, and visitors, this position requires a warm and professional demeanor to create a positive initial impression. The Receptionist is responsible for managing the front desk area, facilitating the smooth flow of the intake process, and supporting the administrative functions that enable efficient client admissions.
This role involves greeting and assisting visitors, answering incoming calls, and providing accurate information about the facility's services and intake procedures. In addition, the Receptionist handles scheduling appointments and intake assessments, collects and verifies client documentation, and inputs data into electronic health records. Maintaining an organized and confidential intake area is essential, along with complying with HIPAA regulations and facility policies to protect sensitive client information.
The Receptionist also plays a supportive role for the intake staff by assisting with clerical tasks such as photocopying, scanning, and filing. Coordination with counselors, case managers, and medical personnel ensures that client intake flows seamlessly and any concerns or unusual situations are promptly reported to supervisory staff. Handling confidential and sensitive information with discretion is paramount.
Working in a fast-paced healthcare environment, the ideal candidate must possess strong organizational and communication skills, be proficient in computer office suites and electronic health record systems, and be capable of multitasking efficiently. Prior experience in behavioral health or substance use treatment settings is highly preferred, as is knowledge of HIPAA confidentiality laws. Bilingual abilities, especially in English and Spanish, are a valuable addition.
This role offers the opportunity to be part of a team dedicated to delivering compassionate care and support to individuals seeking treatment for substance use. The Receptionist's contribution is vital to ensuring a professional and welcoming atmosphere that upholds the facility’s mission and enhances client experiences from the very first interaction.
The role of the Receptionist in the Intake Department is crucial within this healthcare setting. Serving as the first point of contact for clients, families, and visitors, this position requires a warm and professional demeanor to create a positive initial impression. The Receptionist is responsible for managing the front desk area, facilitating the smooth flow of the intake process, and supporting the administrative functions that enable efficient client admissions.
This role involves greeting and assisting visitors, answering incoming calls, and providing accurate information about the facility's services and intake procedures. In addition, the Receptionist handles scheduling appointments and intake assessments, collects and verifies client documentation, and inputs data into electronic health records. Maintaining an organized and confidential intake area is essential, along with complying with HIPAA regulations and facility policies to protect sensitive client information.
The Receptionist also plays a supportive role for the intake staff by assisting with clerical tasks such as photocopying, scanning, and filing. Coordination with counselors, case managers, and medical personnel ensures that client intake flows seamlessly and any concerns or unusual situations are promptly reported to supervisory staff. Handling confidential and sensitive information with discretion is paramount.
Working in a fast-paced healthcare environment, the ideal candidate must possess strong organizational and communication skills, be proficient in computer office suites and electronic health record systems, and be capable of multitasking efficiently. Prior experience in behavioral health or substance use treatment settings is highly preferred, as is knowledge of HIPAA confidentiality laws. Bilingual abilities, especially in English and Spanish, are a valuable addition.
This role offers the opportunity to be part of a team dedicated to delivering compassionate care and support to individuals seeking treatment for substance use. The Receptionist's contribution is vital to ensuring a professional and welcoming atmosphere that upholds the facility’s mission and enhances client experiences from the very first interaction.
Job Requirements
- High school diploma or equivalent
- prior experience in healthcare or substance use treatment setting preferred
- knowledge of confidentiality and HIPAA regulations
- proficiency in computer office applications and electronic health record systems
- ability to multitask in a fast-paced environment
- strong communication and organizational skills
- bilingual abilities preferred
Job Qualifications
- High school diploma or equivalent
- associate’s degree preferred
- prior experience in a healthcare, behavioral health, or substance use treatment facility strongly preferred
- strong organizational, communication, and customer service skills
- proficient in Microsoft Office Suite and electronic health record systems
- ability to manage multiple tasks in a fast-paced environment
- knowledge of HIPAA and confidentiality regulations
- bilingual (English/Spanish) preferred
Job Duties
- Greet clients, visitors, and staff in a professional and respectful manner
- answer and direct incoming phone calls
- take and deliver accurate messages
- provide general information about the facility’s services and intake procedures
- maintain the intake area, ensuring it is organized, welcoming, and confidential
- assist with scheduling intake assessments, appointments, and follow-ups
- collect, verify, and process client documentation for admission
- enter and update client information into electronic health records or intake systems
- ensure all required intake forms are completed and securely filed in accordance with HIPAA and facility policies
- assist intake staff with administrative tasks such as photocopying, scanning, filing, and faxing
- coordinate with counselors, case managers, and medical staff to support client intake flow
- monitor and manage the intake department’s email and other communication channels
- handle confidential and sensitive information with discretion and professionalism
- report any unusual situations, safety concerns, or client crises immediately to supervisory staff
- perform other clerical and support duties as assigned by the Intake Supervisor or Program Director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
