Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Paid Time Off
Job Description
Kitchen Tune-Up and Bath Tune-Up are leaders in the home remodeling industry, specializing in innovative kitchen and bath renovation solutions that transform living spaces and customer experiences across the United States. With a focus on quality, efficiency, and customer satisfaction, these brands have established a strong presence as trusted franchises known for their unique services and exceptional craftsmanship. Operating through independently owned franchise locations, including the Matthews, NC branch, they provide personalized remodeling services that reflect the needs and tastes of modern homeowners. Kitchen Tune-Up is celebrated for its comprehensive kitchen design and remodeling services, which include exclusive offerings like... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1-2 years' experience in receptionist, sales support, or client service role
- Excellent phone and communication skills
- Highly organized with strong attention to detail
- Proficient with CRM systems and office software
- Ability to multitask in a fast-paced environment
- Strong customer service orientation
Job Qualifications
- Bachelor's degree or equivalent experience preferred
- 1-2 years' experience in a receptionist, sales support, or client service role
- Excellent phone and communication skills, with a customer-first attitude
- Highly organized with strong attention to detail and follow-through
- Proficient with CRM systems and office software
- Experience qualifying leads and scheduling appointments is a plus
- Ability to multitask and thrive in a fast-paced, remote environment
- Ownership mentality, relationship-building skills, and curiosity-driven approach to problem solving
- Ability to prioritize and manage multiple projects in a fast-paced environment
Job Duties
- Respond promptly and professionally to all incoming calls and web inquiries
- Conduct outbound follow-ups on new leads and older proposals, ensuring every potential client receives timely attention
- Qualify prospective clients by asking targeted questions to understand their needs and suitability for Bath Tune-Up or Kitchen Tune-Up services
- Confidently answer basic client questions and schedule qualified prospects for consultations with the sales team
- Ensure all sales paperwork is accurately completed and ready for the production team
- Coordinate and schedule site visits for information gathering before production begins
- Maintain organized records of leads, communications, appointments, and documentation
- Collaborate with the sales and production teams to ensure seamless handoff and workflow, supporting all pre-scheduling activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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