Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Comprehensive training program
supportive work environment
opportunities for professional development
Relias training provided
Employee orientation program
Compliance with state standards
In-service training sessions
Job Description
Manorhouse Assisted Living and Memory Care is a dedicated senior living community committed to providing compassionate care and exceptional service to elderly residents. Our establishment focuses on making the retirement years of our residents an extension of the wonderful lives they have lived, emphasizing respect, dignity, and quality in every aspect of their experience. At Manorhouse, we strive 24 hours a day to live up to our mission "to exceed customer expectations in a unique and outstanding way." This dedication is reflected in our comprehensive care programs, innovative training for staff, and the warm, welcoming environment we cultivate for both... Show More
Job Requirements
- Must have ability to communicate as per section 22VAC40-73-110
- Must be considerate and accepting of the aged, frail and disabled person
- Appropriate attire and good personal hygiene are expected
- Must comply with and implement all Company Policies and Procedures as well as the Employee Handbook
- Must support and promote the 'Rights and Responsibilities of Residents of Adult Care Residences'
- Must maintain confidentiality with regard to residents, staff and Company information
- Must participate in training and in-service programs as required by the Company and/or applicable State’s Standards including OSHA required training, CPR, etc
- Staff will not accept gratuities from resident, family members, vendors or visitors
Job Qualifications
- Equivalent to a 4-year high school education
- 0 to 3 months of receptionist experience
- Knowledge of administrative and clerical procedures and systems such as Microsoft Office Suite
- Knowledge of principles of customer service
- Ability to listen to and understand information and ideas
- Ability to work with residents and family members who may be upset
- Basic knowledge of grammar, spelling and punctuation
- Ability to use fractions, decimals and commercial arithmetic
Job Duties
- Consistent and predictable attendance
- Answer incoming telephone calls, determine purpose, forward calls and retrieve messages
- Welcome on-site visitors, determine nature of business, announce visitors to appropriate personnel
- Respond to residents' requests by directing them to appropriate personnel
- Handle administrative and clerical work assigned by Business Office Manager including updating manuals, collecting and reconciling meal money, typing and updating menus, assisting Director of Activities
- Open and stamp mail, address and stuff envelopes
- Update mood media visuals
- Distribute and track resident menu choices
- Distribute petty cash as needed
- Sort and distribute mail to residents and department heads
- Produce, edit, copy, distribute and collect information/documents required for resident roster
- Attend required training and complete all Relias training as scheduled
Job Location
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