Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
sick pay
Paid vacation
Employee purchase discounts
401(k) retirement savings plan
training and education assistance
Job Description
Knudtsen Foothills Lincoln Mazda is a well-established, family-owned and operated automotive dealership that serves the Spokane and Post Falls communities. Known for its commitment to quality customer service and community involvement, Knudtsen offers a comprehensive range of automotive products and services including new and used car sales, full-service body shops, service departments, and genuine Mazda and Lincoln parts. The company prides itself on fostering strong relationships with customers and employees alike, creating a team-oriented environment where everyone works collaboratively to provide the best experience possible. Knudtsen is recognized for its dedication to integrity, customer satisfaction, and ongoing community engagement. They... Show More
Job Requirements
- High school diploma or equivalent
- Minimum experience in customer service or receptionist role preferred
- Basic computer literacy and experience with Microsoft Office tools
- Ability to communicate clearly both verbally and in writing
- Must be able to stand, sit, walk and perform light physical tasks including lifting 5 to 20 pounds
- Valid driver's license
- Pass motor vehicle record check
- Pass criminal background check
- Pass initial and random drug screenings
- Ability to maintain professionalism and confidentiality
- Availability to work Fridays and Saturdays 8:00 am to 7:00 pm
Job Qualifications
- A team player focused on providing exemplary customer service
- Comfortable on the phone and delivering both written and verbal messages
- Self-motivated and hard-working
- Basic computer skills with familiarity in MS Office Suite including Excel, Word and Outlook
- Motivated and willing to learn database management software
- Proficient oral and written communication skills and the ability to read and interpret documents
- Have and maintain a valid driver's license
- Pass a motor vehicle report and possess a safe driving record
- Pass a criminal background check and drug test
- Subject to random drug testing at the company's request
Job Duties
- Greet customers in a friendly, professional, and efficient manner as they enter the showroom and determine the nature of their visit
- Answer basic inquiries about the dealership and direct customers to the appropriate party or department
- Notify employees that a customer is waiting and introduce customers to an employee, if applicable
- Answer incoming phone calls in a friendly, professional, and efficient manner and route calls to the correct department or individual, answer basic questions, or take a thorough message
- Communicate messages to the applicable parties in a timely fashion
- Obtain and record basic demographic information about each customer using dealership database software
- Enter data into prospect tracking system and run prospect reports for managers weekly
- Assemble and help maintain owner buckets
- Maintain cleanliness and orderly function of showroom and customer waiting area and ensure water and snack areas are maintained and stocked
- Provide customers with brochures and other information
- Assist with clerical duties, collect information, and run reports as requested
- Uphold a professional appearance
- Other duties and projects as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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