Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Our esteemed private club is dedicated to providing its members with unparalleled service and a welcoming environment, blending luxury with a commitment to excellence. We pride ourselves on maintaining a high standard of professionalism and hospitality, ensuring that every interaction reflects the club's values and dedication to outstanding member experiences. The club offers a variety of amenities, including a restaurant, meeting rooms, and specialized services such as a spa and barbershop, creating a comprehensive experience for all members. With a focus on detail, organization, and member satisfaction, the club consistently seeks to enhance its operational effectiveness and guest experience through... Show More
Job Requirements
- High school or equivalent education required
- Some college required
- Associates or bachelor’s degree strongly preferred
- Minimum 2-3 years of receptionist or administrative assistant experience in a corporate environment
- Extremely polished phone etiquette skills
- Maintain a professional appearance at all times
- Professional interaction with employees, club members and vendors
- Strong work ethic and reliable
- Ability to build positive working relationships with all levels of staff
- Resourceful and capable of working efficiently with minimal direction
- Effective multi-tasking and handling of multiple projects
- Exercise sound judgment and willingness to ask when unsure
- Able to work additional hours to meet deadlines
- Ability to work effectively with minimal supervision
- Strong attention to detail
- Exceptional verbal and written communication skills
- Good problem-solving and creative thinking abilities
- Proactive attitude and “can-do” mindset
- Highly proficient in MS Office applications: Outlook, Word, Excel, Power Point
- Must be able to lift up to 15 lbs occasionally
- Must be able to sit at a desk for up to 8 hours per day
- Occasionally required to walk and stand
- Appearance must meet club grooming standards
Job Qualifications
- Minimum 2-3 years of Receptionist or Administrative Assistant experience in a corporate environment
- Must have extremely polished phone etiquette skills
- Maintain a professional appearance at all times
- Must have a strong work ethic and be reliable and dependable
- Build positive working relationships with employees at all levels within the organization
- Be resourceful and able to work efficiently even if given very little direction and information
- Able to effectively multi-task and handle multiple projects
- Exercise sound judgment when making decisions and willing to ask if unsure
- Strong attention to detail skills
- Exceptional communication skills both verbal and written
- Good problem solver/creative thinker
- “Can-do” attitude and pro-active
- Highly proficient in MS office applications: Outlook, Word, Excel, Power Point
- Must be able to lift up to 15 lbs. occasionally
- Must be able to sit at a desk for up to 8 hours per day
- Walking and standing are occasionally required
- High school or equivalent education required
- Some college required
Job Duties
- The Receptionist is responsible for answering and transferring incoming phone calls and serving as the first point of contact for our club members
- Answer incoming phone calls and direct to appropriate person or department
- Screen incoming phone calls as appropriate and transfer as necessary
- Serve as the first point of contact for our club members in directing them to their scheduled appointments
- Knowledgeable of our restaurant menus
- Take food orders to go for club members
- Knowledgeable of calendars for all meeting rooms
- Send daily email communication to in-house departments for daily events
- Update and distribute phone extension list as required
- Sort and distribute incoming USPO mail to in-house mailboxes
- take in-house mail for pick up by interoffice personnel
- Assist catering and F&B departments in seating/layout of special events
- Maintain reservations log through excel and Club Essentials for all special events
- communicating status to all departments
- Ensure printers are fully stocked with paper on a daily basis and replace any low or empty toner cartridges as necessary
- Perform other clerical receptionist duties such as filing, photocopying & transcribing
- Create special events menus approved by catering and F&B departments
- Maintain Lost & Found for non-valuable items
- Coordinate transportation arrangements for members, ensuring accurate pricing and details
- Handle spa appointment bookings for nail, facial, and massage services
- Assist with managing barbershop reservations and processing associated charges
- Provide vehicle gate form & applications for members and employees
- This person is a reflection of the club and at times the first impression someone has of the club
- Professional interaction with employees, club members and vendors
- Able to work additional hours to meet deadlines as necessary
- Effectively work with minimal supervision
- Length of time of these tasks may vary from day to day and task to task
- All employees must maintain a neat, clean and well-groomed appearance per CW standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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