Receptionist - Part Time

The Hairy Hound is a well-established grooming salon located in Somerville, Massachusetts, known for its commitment to providing exceptional pet grooming services in a friendly and professional environment. As a growing local business, The Hairy Hound values customer satisfaction and takes pride in maintaining a welcoming atmosphere for clients and their pets. Operating in the thriving community of Somerville, a key hub for customer service and small business growth, The Hairy Hound embraces modern tools and practices to ensure smooth and efficient operations. The salon’s dedication to quality care and client communication has allowed it to build a loyal customer base and an enthusiastic team environment.

This part-time Receptionist position in the Somerville office offers an excellent opportunity for professionals with strong organizational and customer service skills to join a dynamic team. The role centers around managing the front desk, acting as the initial point of contact for clients and visitors, and supporting overall office and customer service functions. Scheduled to work Tuesdays, Thursdays, Fridays, and three Saturdays each month from 8:30 am to 3:30 pm, this position offers stable working hours with a consistent workload, supported by modern scheduling software and processes.

The ideal candidate will bring a warm and approachable presence to the front desk, utilizing excellent communication skills to greet and assist clients and schedule grooming appointments efficiently. An essential part of the role involves managing calendars for groomers and maintaining an organized, clean front desk and grooming area. Proficiency in using scheduling tools, specifically the 123Pets software, is important for efficient appointment management and customer support. In addition to administrative duties, the receptionist will assist with customer inquiries, ensuring all interactions are positive and professional.

Significantly, candidates must be comfortable handling dogs of different sizes, reflecting the salon's focus on pet care and grooming services. Prior experience in office environments, particularly in customer service or administrative roles, is preferred, with additional value placed on experience in grooming salons or veterinary offices. Bilingual candidates are encouraged to apply to enhance communication with a diverse client base. This role demands attention to detail, strong time management, and the ability to juggle multiple tasks effectively while maintaining a friendly and professional demeanor.

Offering a competitive hourly wage of $14.00, The Hairy Hound provides eligible team members with standard benefits, including employee discounts and a supportive work environment. This job is ideal for those passionate about exceptional customer service and pet care, seeking a stable yet engaging part-time position in a vibrant Somerville-based business.