Receptionist - Oshkosh, Wisconsin Regional Office

Appleton, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.19 - $18.98

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Professional development opportunities

Employee assistance program

Job Description

UMOS is a well-established, community-focused nonprofit organization dedicated to empowering individuals and families to achieve economic stability through employment, education, and training services. With a mission to foster self-sufficiency and enhance quality of life, UMOS operates various programs that assist underserved populations in overcoming barriers in workforce participation. They provide comprehensive support ranging from career development to adult education, making them a pivotal resource within the communities they serve. UMOS values inclusivity and prides itself on fostering a diverse and dynamic work environment that supports growth and development of its staff. The organization is committed to equal employment opportunities and upholds affirmative action principles to guarantee all qualified applicants are given fair consideration regardless of their background.

The Receptionist position at UMOS is an integral role that supports the daily operations of the organization and its program participants. This role offers a competitive hourly wage ranging from $15.19 to $18.98 depending on the candidate's prior experience. The Receptionist acts as the initial point of contact for visitors and callers, providing courteous and professional service aligned with UMOS's mission to assist community members. This position involves a variety of administrative and communication tasks essential for maintaining a welcoming and efficient office environment. Responsibilities include answering inquiries, managing telecommunications, securing the front desk area, and coordinating information dissemination to staff and clients. The Receptionist will also be responsible for scheduling appointments, handling correspondence, and maintaining inventory supplies, all of which require strong organizational skills and attention to detail.

In addition, the role demands proficiency in modern office technology such as fax machines, photocopiers, scanners, video conferencing equipment, multiple telephone systems, and email programs. The successful candidate will support various administrative activities including document preparation, record keeping related to billing and program data, and coordination of events such as workshops and conferences. This role provides an excellent opportunity for individuals seeking to grow their career in office management within a mission-driven organization. UMOS prefers candidates with strong communication skills, a professional demeanor, and bilingual capability in Spanish to better serve their diverse clientele.

The work environment is generally quiet to moderate in noise level, with a mix of standing, sitting, walking, and bending activities, including occasional lifting of up to 20 lbs and driving requirements. UMOS offers a supportive workplace that considers accessibility accommodations for employees with disabilities. Employment is contingent upon successful completion of a criminal background check. UMOS is committed to equal employment opportunity and encourages all qualified individuals to apply, fostering an inclusive culture that respects diversity, equity, and inclusion.

Job Requirements

High school diploma or equivalent
Minimum of 6 months experience in administrative or receptionist role
Ability to communicate clearly and courteously
Basic knowledge of office protocols and customer service
Proficiency in Microsoft Office applications especially Word and Excel
Typing speed of at least 50 words per minute
Ability to operate various office equipment and telecommunications systems
Bilingual Spanish language skills preferred
Ability to manage multiple tasks and prioritize work effectively
Must successfully pass a criminal background check prior to employment
Ability to stand, walk, sit, and bend frequently
Occasionally lift and/or move up to 20 lbs
Occasionally drive
Ability to work in a controlled temperature environment with moderate noise levels

Job Qualifications

High school degree and additional certification in office management preferred
At least 6 months of equivalent experience
Demonstrated knowledge of corporate office protocol and customer service-oriented practices
Ability to speak clearly, pleasantly, and courteously with good listening and comprehension skills
Good organizational skills with ability to interpret program facts to visitors and applicants
Knowledge and experience in recent computer software including Microsoft Word and Excel
Demonstrated ability to type a minimum of 50 words per minute
Bilingual Spanish speaking preferred

Job Duties

Receive visitors and program applicants/participants in a customer-oriented manner
Provide program information to callers and visitors and direct to appropriate staff member
Inform visitors by answering or referring inquiries and notify company personnel of visitor arrival
Maintain security and telecommunications system
Direct visitors by maintaining employee and department directories
Maintain security by following procedures, monitoring logbook, and issuing visitor badges
Operate telecommunication system by following manufacturer's instructions for phone and console operation
Keep a safe and clean reception area by complying with procedures, rules, and regulations
Use a variety of office equipment such as fax machines, photocopiers, scanners, videoconferencing, and several types of telephone systems along with email programs
Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients
Answer and relay calls and messages with follow-up in a professional manner
Open, sort, and distribute incoming correspondence including faxes and email
Schedule and coordinate meetings, appointments, and travel arrangements for managers or supervisors
Maintain supplies inventory by checking stock levels, anticipating needed supplies, placing, and expediting orders and verifying receipt
Ensure operation of equipment by completing preventive maintenance, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques
Prepare and modify documents including correspondence, reports, drafts, minutes, contracts, memos, emails, and other documents as requested
Maintain financial records, files, receipts
Track invoices, billings, program data such as performance indicators, mailing lists, and other office records
Assist in coordination of planned activities, workshops, conferences, travel arrangements, and venue arrangements
Attend meetings, conferences, workshops, and perform special projects and related duties as assigned