Receptionist - Ontario, California

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.50 - $17.50
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan with matching
Paid Time Off
Disability insurance
Life insurance
Employee assistance program
Flexible spending account
Health savings account

Job Description

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. With a workforce of approximately 33,000 dedicated colleagues worldwide, Sedgwick is committed to making a meaningful difference in the lives of people facing unexpected challenges. Recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work, Sedgwick also features on the Fortune Best Workplaces in Financial Services & Insurance list. This reputation reflects a caring culture that supports work-life balance and offers employees opportunities for professional growth and development. Sedgwick operates with core values centered on empathy, accountability, collaboration, growth, and inclusion, fostering an environment where every employee is valued and encouraged to succeed.

The Receptionist role in Ontario, California, is an entry-level position ideal for candidates seeking a stable work environment and the opportunity to develop a professional career with no prior experience required. The primary purpose of this role is to operate a multi-position telephone switchboard and to warmly greet and direct visitors. This position plays a vital role in maintaining seamless communication within the company and providing excellent customer service to callers and visitors alike.

This role offers a structured training program designed to equip new employees with the necessary skills to assist both employees and customers effectively. New hires receive guidance from an assigned mentor and manager committed to supporting their career journey, allowing for continuous learning and development. There are clear pathways for career advancement through increased responsibilities, making it an excellent starting point for individuals interested in growth within the company.

As part of Sedgwick's comprehensive employee care approach, this position comes with a diverse benefits package addressing mental, physical, financial, and professional needs. Employees enjoy a range of benefits including medical, dental, vision insurance, a 401K plan with matching contributions, paid time off, disability and life insurance, employee assistance programs, and options for flexible spending or health savings accounts. Sedgwick values diversity and inclusivity, encouraging candidates from various backgrounds and experiences to apply. The company also complies with fair chance hiring laws, ensuring a supportive and equitable employment process.

The Receptionist role demands professionalism, strong communication skills, and a customer service-oriented attitude. Attendance during scheduled work hours is mandatory, reflecting the position's importance in maintaining daily office operations. Sedgwick provides a competitive starting wage between $16.50 and $17.50 per hour, depending on skill set, experience, and location-specific factors. Overall, this opportunity is suited for driven individuals ready to grow within a respected organization while contributing positively to both the team and customer experience.

Job Requirements

  • High school diploma or GED
  • Strong communication skills both oral and written
  • Basic computer literacy
  • Professional attitude and customer service orientation
  • Reliable attendance
  • Ability to follow directions and manage multiple tasks
  • Previous clerical or customer service experience preferred

Job Qualifications

  • High school diploma or GED required
  • Strong oral and written communication skills
  • Computer literate including proficiency in Microsoft Office
  • Organizational skills
  • Clerical or customer service experience preferred
  • Ability to maintain professional demeanor
  • Ability to work collaboratively within a team environment

Job Duties

  • Operate multi-position telephone switchboard to receive calls
  • Receive all non-DID incoming calls
  • Direct calls to appropriate individuals or departments after obtaining adequate information
  • Greet and direct visitors professionally
  • Display professional courtesy and maintain a customer service attitude
  • Ensure attendance during scheduled work hours
  • Handle clerical duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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